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Customer Service Assistant

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Cardiff, Cardiff, United Kingdom Zest Business Group Full time

Zest Optical are supporting an exciting brand who is currently looking to recruit an Optical Assistant into their customer care team based in the West London head office.

This is an amazing opportunity to join an independent, forward-thinking brand where the skills you have built in practice can be transferred into a new office environment, supporting their online customers with orders and enquiries.

The brand have an incredible set of values, focussing on complete transparency of production and pricing, environmental and social impact and employee wellbeing.

Optical Customer Service Assistant - Role

  • Based in the Head Office Customer Care team acting as point of contact for a variety of stakeholders
  • Operating through a variety of communication channels to ensure a smooth and accurate process for customers
  • Working within a fashion forward brand that offer an eclectic mix of amazing frames and Zeiss lenses
  • Supported by a highly-skilled team
  • Monday to Friday / 9am - 6pm

Optical Customer Service Assistant - Requirements

  • Positive track record within the optical industry
  • Excellent communication skills: clear verbal and written communication with active listening skills
  • Able to work within systems and processes
  • Ability to learn and want to develop

Optical Customer Service Assistant - Salary

  • Paying up to 27,000
  • 30 holidays inc. bank hols
  • Private health care
  • Free frames for you and discount for friends and family
  • Range of additional benefits

To avoid missing out on this opportunity, please send your CV across to Kieran Lindley using the 'Apply' link as soon as possible.