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Administration Officer

3 months ago

Cardiff, Cardiff, United Kingdom Cambria Maintenance Services Ltd Full time

The Opportunity

An exciting Administration Officer role has become available within Cambria's Operational Support Team. We would like to hear from applicants who have experience of working in a busy office environment and are proficient in the use Microsoft Office software including Word, Excel, Outlook and Dynamics.

You should possess excellent written and verbal communication skills and be able to respond to telephone and email enquiries.

In the role you will assist and support colleagues in the administration of all aspects of delivering housing repairs, servicing, general maintenance and improvements.

This is an exciting role where the work is varied, and you can feel a real sense of achievement from doing the right job and making a real difference.

Who are Cambria Maintenance Services?

Cambria are part of the Wales & West Housing Group and are proud to put residents at the heart of what we do. Our vision is to make a difference to people lives, homes and the communities in which we work.

Cambria delivers housing maintenance and refurbishment work for Wales & West Housing and their residents. While wholly owned by Wales & West Housing, Cambria Maintenance Services is an independent company run as a social enterprise with any profits used to further the social purpose of the Wales & West Housing Group. Working at Cambria gives you a real chance to make that difference and a great sense of achievement from doing the right job with good products, and delivery of an ever-improving excellent property maintenance service.

Full details about Cambria, its values, operating principles, and further information about this role can be found on our company website. For more information about the role please see the attached role profile.

Job Purpose:

  • Provide the initial point of contact for the company including telephone contact and office reception, processing queries in a prompt and professional manner.
  • To assist in the management of Cambria's work allocation using Cambria and Client IT systems and procedures.
  • To carry out accurate and efficient administrative, clerical and keyboard services including filing and the maintenance of electronic records.
  • To assist and facilitate the purchasing of and payment for goods and services as authorised by Cambria.
  • To provide analysis of materials used and re-orders for consignment stocking arrangements.
  • To assist in the analysis of demand for repair or other services and, as far as possible, match the level of resource to ensure effective and efficient delivery of services.
  • To schedule/reschedule service and repair appointments to match resource, appointment demand and service delivery.
  • To assist in the resolution of queries where necessary from suppliers regarding the payment of invoices, timing of payment and reconciling payments with ledger information

What you'll get in return

  • Company sick pay scheme is from day 1 but increases with service length
  • Annual leave is 29 days (Including bank holidays)
  • An additional day's annual leave, per fully completed calendar year, up to a maximum of 34 days
  • Option to buy annual leave is also dependant on length of service.
  • Annual pay and benefits review
  • Pension scheme
  • Personal Development Training
  • Financial support towards dental, optical & medical treatments
  • 24/7 Counselling support
  • Critical illness insurance
  • Mobile phone for work