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Customer Service Team Leader
2 months ago
Job Title: Reception & Office Services Team Lead
Job Summary:
We are seeking a highly skilled and experienced Reception & Office Services Team Lead to join our team at Intelligent Office UK Limited. As a key member of our operations team, you will be responsible for overseeing the day-to-day operations of our Cardiff office, including the management of our print room, mail room, and front of house services.
Key Responsibilities:
- Customer Service: Maintain excellent customer relationships, including customer feedback and surveys, and work with the Account Manager to develop and implement customer service strategies.
- Staff Management: Develop and lead a high-performing team, ensuring proper resolution of issues, managing shift patterns and coverage, and initiating recruitment processes.
- Operations: Oversee all aspects of the print room, mail room, and front of house services, including event management, workflow management, and equipment maintenance.
- Financial Management: Ensure adherence to financial and budget processes and controls, and manage vendor and supplier performance.
- Health and Safety: Participate in health and safety audits and assessments, and ensure compliance with Intelligent Office corporate standards.
Requirements:
- Customer Focus: Exemplary level of customer focus, with demonstrable experience in staff management in a customer service environment.
- Leadership: Proven leadership skills, with experience in leading a team in a similar environment.
- Communication: Excellent communication skills, with the ability to operate at all levels within the organisation.
- Administration: Strong administration skills, with proficiency in Microsoft packages such as Word and Excel.
Benefits:
- Private Medical Insurance: Comprehensive private medical insurance.
- Life Insurance/Life Assurance: Life insurance and life assurance.
- Company Pension: Company pension scheme.
- Corporate Eye Care: Corporate eye care scheme.
- Personal Accident: Personal accident insurance.
- Company Sick Pay: Company sick pay scheme.
Company Culture:
We value diversity and inclusion, and are committed to creating a culture that values openness, fairness, and transparency. We are an equal opportunities employer and welcome applications from all qualified candidates.
