Reception & Office Services Team Lead

7 days ago


Cardiff, Cardiff, United Kingdom Intelligent Office UK Limited Full time

Job Title: Reception & Office Services Team Lead

Job Summary:

We are seeking a highly skilled and experienced Reception & Office Services Team Lead to join our team at Intelligent Office UK Limited. As a key member of our operations team, you will be responsible for overseeing the day-to-day operations of our Cardiff office, including the management of our print room, mail room, and front of house services.

Key Responsibilities:

  • Customer Service: Maintain excellent customer relationships, including customer feedback plans, client surveys, and regular feedback on performance.
  • Staff Management: Develop and lead a high-performing team, ensuring proper resolution of issues, managing shift patterns and coverage, and initiating recruitment processes.
  • Operations: Oversee all aspects of print room, mail room, and front of house services, including event management, workflow management, and equipment maintenance.
  • Financial Management: Ensure adherence to financial and budget processes, including managing vendor and supplier performance.
  • Health and Safety: Participate in on-site health and safety audits and assessments, ensuring compliance with company policies and procedures.

Requirements:

  • Customer Focus: Exemplary level of customer focus, with demonstrable experience in staff management in a customer service environment.
  • Leadership: Proven leadership skills, with experience in leading a team in a similar environment.
  • Communication: Excellent communication skills, with the ability to operate at all levels within the organisation.
  • Administration: Strong administration skills, with proficiency in Microsoft packages such as Word and Excel.

What We Offer:

Intelligent Office UK Limited offers a competitive salary, private medical insurance, life insurance, company pension, and other benefits. We are an equal opportunities employer and welcome applications from diverse candidates.



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