Customer Success Advocate

24 hours ago


London, Greater London, United Kingdom UNIT4 NV Full time
Job Overview

We are seeking a highly skilled Customer Success Advocate to join our team at Unit4 NV. As a key member of our organization, you will play a critical role in driving customer satisfaction and success by ensuring that clients fully leverage our products and services.

About the Role

The ideal candidate will have a deep understanding of customer success strategies, outstanding project management skills, and a customer-first mindset. This position requires the ability to develop and implement customized success plans for each client, with clear goals, timelines, KPIs, and action items.

Responsibilities
  1. Success Planning: Develop and implement a customized success plan for each client, with clear goals, timelines, KPIs, and action items.
  2. Education and Enablement: Support client teams by coordinating access to premium education content for administrators and end-users.
  3. Be the Voice of the Customer (VoC) and their internal advocate, gathering and understanding feedback and data to improve their outcomes and the quality of their experience;
Requirements
  1. Excellent communication skills, fluent in Norwegian and English (verbal and written), with an ability to convey complex information clearly to clients.
  2. Proven experience in Customer Success, Account Management, or a related role within a SaaS or software company.
  3. Strong understanding of customer success planning, KPI tracking, and action planning.
  4. Proficiency in project management and an ability to multitask across various client needs.
  5. Familiarity with ERP, SaaS, and financial processes is considered an advantage.
What We Offer
  • A competitive salary of $120,000 per year, plus benefits and opportunities for professional growth and development.
  • A safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.

Please note that this role may require security clearance required for customer projects and access to sensitive (customer) data. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification, and work history. No worries though – we'll handle it according to local privacy laws and keep your info safe.



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