Enterprise Customer Advocate

13 hours ago


London, Greater London, United Kingdom Lilt Inc. Full time

We are seeking an Enterprise Customer Advocate to join our team in London, UK.

About the Role

The Enterprise Customer Advocate will be responsible for ensuring the success and satisfaction of our most valuable customers, serving as the primary point of contact for these customers and building and nurturing strong relationships.

Key Responsibilities:
  1. Serve as the primary point of contact for accounts, building and nurturing strong relationships with customers.
  2. Conduct regular calls and Quarterly Business Reviews (QBRs) to review account health, discuss strategic initiatives, and identify opportunities for expansion and growth.
  3. Proactively identify and pursue opportunities for upselling and cross-selling additional services or features.
  4. Collaborate closely with Account Executives to align on customer strategy, drive mutual success, and maximize revenue potential.
Requirements:
  • 5+ years of experience in customer success, account management, or related roles, preferably in SaaS or language services industry.
  • Proven track record of successfully managing customer accounts and driving customer satisfaction, retention, and growth.
  • Bachelor's degree in Business Administration, Marketing, or related field.
Compensation and Benefits:
  • Estimated salary: £70,000 - £90,000 per annum, depending on experience.
  • Meaningful equity participation, pension scheme contribution, and time off plus company holidays.


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