Technical Client Advocate

3 days ago

London, Greater London, United Kingdom Choco Full time
Technical Client Advocate: Empowering Clients through Expertise

Choco is revolutionizing the food industry with its innovative technology, and we're seeking a skilled Technical Client Advocate to join our team. As a Technical Client Advocate, you'll play a critical role in providing expert technical guidance to our clients, ensuring they receive the best possible support and solutions.

Your key responsibilities will include owning your own projects/clients, providing high-level technical expertise, and delivering exceptional customer service. This involves close collaboration with sales, implementation managers, product teams, and engineers to ensure seamless integration and execution.

In this role, you'll participate in our weekly face-to-face days (3 days a week), fostering collaboration, participation, and engagement that drives innovation, faster execution, and shared ownership. We prioritize camaraderie and genuinely enjoy our time together.

Key Responsibilities:

  • Responsible for the technical relationship with customers and prospects, working closely with sales and success teams to identify and communicate solutions to meet customers' business needs.
  • Lead meetings such as kick-off calls and weekly project updates to provide expert knowledge and answer technical questions to ensure customer satisfaction and lead to a smooth transition to Customer Success.
  • Respond to advanced product and technical questions and questionnaires in a precise and timely manner.
  • Document technical considerations and contribute to internal knowledge bases as a resource for other teams, customers, and partners.
  • Represent Solutions Engineering team in internal and external technical forums.
  • Handle enterprise contracts and partnerships.

Requirements:

  • You are humble, driven, and a team player.
  • You are customer-obsessed and understand the complexities of product integrations for SMB and Enterprise customers.
  • You have strong project management experience and have managed multiple complex enterprise projects from inception to completion.
  • You thrive in complexity, ambiguity, and unknowns. You are unafraid to ask questions and challenge the status quo. You have the right intuition, but back your ideas up with data.
  • You are an excellent communicator and know how to influence up, down, and across the organization.
  • Experience as Technical Sales Engineer or Solutions Engineer.
  • You have strong knowledge of APIs, integrations, and SSO/SCIM.

We Offer:

  • An estimated salary range of $120,000 - $180,000 per year, depending on experience.
  • A dynamic and inclusive work environment with opportunities for growth and professional development.
  • A chance to work with a cutting-edge technology that's making a significant impact in the food industry.
  • A collaborative and supportive team culture that values teamwork and open communication.

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