Senior Client Advocate
1 month ago
Job Title: Senior Client Advocate
Location: North London
Full/Part Time: Full Time
Salary: £70,000 – £90,000 per annum + Car Allowance
Purpose of Role
A senior client advocate delivering day-to-day operational management of the team or area of specialism. You will be the lead person within the team, with other Account Executives reporting to you.
Experience:
- Real estate and commercial property experience is a must.
Key Tasks and Responsibilities
Team Management
- Oversee and supervise the day-to-day operational activities of the team, providing support to SVPs.
- Support and mentor associates in reaching their goals, actively challenging performance and contributions through regular one-on-one meetings.
- Conduct performance and development reviews in alignment with our clients' requirements, always in collaboration with SVPs.
- Maintain regular and transparent communication with SVPs and Partners, promptly escalating client or team issues through both verbal communication and the provision of necessary management reports required by the SVPs.
- Provide coaching support when necessary.
- Assume responsibility for sourcing or organizing training opportunities for associates, ensuring the full utilization of buddy and mentoring programs as appropriate.
- Manage premium collection in conjunction with SVPs, prioritizing this as a key objective.
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