Senior Client Advocate

7 days ago


London, Greater London, United Kingdom Launchmetrics Full time

About the Role

">

As a Senior Client Advocate at Launchmetrics, you will be responsible for managing key client relationships and ensuring client adoption, satisfaction, and retention across the board. This role is ideal for someone who can successfully set up and kick-off new clients and pave the way for solid system adoption.

The estimated salary for this position is around $65,000-$85,000 per year, depending on location and experience.

In this role, you will:

  • Ensure that appropriate client contacts, documentation, reviews and projects, and risk are added to Gainsight and kept up-to-date regularly.
  • Lead regular account reviews with clients to ensure proper usage of the system and maintain communication on updates.
  • Gather local client feedback and deliver feedback to product teams to help prioritize projects and shape the product roadmap.
  • Anticipate and monitor dissatisfied accounts and ensure problems/issues are dealt with swiftly and appropriately.
  • Complete all client follow-up training and adoption activities as well as system updates and changes to ensure renewal and growth.
  • Evaluate and document implementation plans and specifications. Project-manage incoming client requests alongside product, acting as the voice of the client.

About You

We're looking for someone with a Bachelor's degree or equivalent experience in business, or a related field. A minimum of 1 year previous experience in Customer Success or another related role is required. Excellent interpersonal skills for phone troubleshooting and writing skills through email are essential. Experience with delivering on-site training and webinars is also a plus.



  • London, Greater London, United Kingdom Lawes Insurance Recruitment Full time

    Job Title: Senior Client AdvocateLocation: North LondonFull/Part Time: Full TimeSalary: £70,000 – £90,000 per annum + Car AllowancePurpose of RoleA senior client advocate delivering day-to-day operational management of the team or area of specialism. You will be the lead person within the team, with other Account Executives reporting to...


  • London, Greater London, United Kingdom Lawes Insurance Recruitment Full time

    Job Title: Senior Client AdvocateLocation: LondonFull/Part Time: Full TimeSalary: £70,000 – £90,000 per annum + Car AllowancePurpose of roleA senior client advocate delivering day-to-day operational management of the team or area of specialism. You will be the lead person within the team, with other Account Executives reporting to you.Experience:Real...

  • Senior Advocate

    1 month ago


    London, Greater London, United Kingdom LGBT Great Full time

    Senior Claims Advocate – Natural ResourcesWe are seeking a skilled Senior Claims Advocate to join our team in London. As a key member of our Natural Resources team, you will be responsible for managing a portfolio of global accounts and providing expert advice on coverage-related issues.Key ResponsibilitiesManage a portfolio of global accounts, providing...


  • London, Greater London, United Kingdom Harrison Holgate Full time

    Senior Claims AdvocateHarrison Holgate is seeking a Senior Claims Advocate to join their Financial Lines claims team. The ideal candidate will have proven expertise in handling sophisticated portfolios of D&O/Financial Lines claims from private practice, an insurer, or a broking environment.In this role, you will be responsible for managing the strategy,...


  • London, Greater London, United Kingdom Aon Hewitt Full time

    Senior Claims AdvocateAre you an experienced Construction & Infrastructure Claims Specialist looking to take your career to the next level? We're seeking a skilled professional to join our team as a Senior Claims Advocate in our London office.Key ResponsibilitiesAs a key member of our organisation, you will be responsible for managing a portfolio of...


  • London, Greater London, United Kingdom LGBT Great Full time

    Job SummaryWe are seeking a highly skilled Senior Claims Advocate to join our team at LGBT Great. As a Senior Claims Advocate, you will be responsible for managing a portfolio of global D&O and associated Financial Lines claims. Your expertise in claims negotiation, coverage analysis, and dispute resolution will be essential in delivering successful outcomes...


  • London, Greater London, United Kingdom The Social Element Full time

    About the RoleWe are seeking a highly skilled Strategic Client Advocate to join our team at The Social Element.


  • London, Greater London, United Kingdom Starling Bank Full time

    We're searching for a seasoned professional to join our Client Success team as a Client Success Advocate at Starling Bank. In this key role, you'll be responsible for supporting our clients and team members, ensuring their needs are met and exceeded.Job OverviewYou'll work closely with our clients and internal teams to provide exceptional support and resolve...


  • London, Greater London, United Kingdom Tryzens Global Full time

    Job DescriptionWe are seeking a highly skilled Fuse Client Advocate to join our team at Tryzens Global. In this role, you will be responsible for advocating for our clients' interests and providing exceptional service to ensure their continued satisfaction and loyalty.The estimated salary for this position is £65,000 - £85,000 per annum, depending on...


  • London, Greater London, United Kingdom Potter Johnson Full time

    Job Title: Senior Housing AdvocateJob Summary:We are seeking a highly skilled Senior Housing Advocate to join our team at Potter Johnson. As a Senior Housing Advocate, you will work within a dynamic, crisis intervention, advocacy and service support based role. This role will require you to provide safe and appropriate accommodation which meets the needs of...


  • London, Greater London, United Kingdom Legal & General Full time

    Job Title: Client Service AdvocateEstimated Salary: £32,000 - £42,000 per annumAbout the Role:We are seeking an experienced Client Service Advocate to join our team. As a key member of our housing operations department, you will be responsible for advocating for our customers, ensuring they receive the highest level of service and support.Key...


  • London, Greater London, United Kingdom Aon Corporation Full time

    At Aon Corporation, we are seeking a highly skilled Senior Claims Advocate to join our team. As a Senior Claims Advocate, you will be responsible for the management of a portfolio of global Financial Lines claims and the operational management of a team of claims specialists.Key responsibilities include:Providing advice and guidance on coverage and...


  • London, Greater London, United Kingdom Aon Hewitt Full time

    Job SummaryWe are seeking a highly skilled Senior Claims Advocate to join our team at Aon. As a Senior Claims Advocate, you will be responsible for managing a portfolio of global Financial Lines claims and leading a team of claims specialists.Key ResponsibilitiesProvide expert advice and guidance on coverage and perform analysis of coverage-related issues...

  • Senior LGBT+ Advocate

    1 month ago


    London, Greater London, United Kingdom Galop Full time

    About the RoleGalop, the UK's LGBT+ anti-abuse charity, is seeking a Senior LGBT+ Advocate to provide an effective and professional service to LGBT+ people facing violence and abuse.We specialise in supporting victims and survivors of domestic abuse, sexual violence, hate crime, and other forms of abuse, including honour-based abuse, forced marriage, and...


  • London, Greater London, United Kingdom Aon Hewitt Full time

    Senior Claims Advocate – Construction & InfrastructureAre you an experienced Construction & Infrastructure Claims Specialist looking to take your career to the next level? As a Senior Claims Advocate, you will be responsible for managing a portfolio of high-profile clients and navigating complex Construction & Infrastructure claims with precision and...


  • London, Greater London, United Kingdom Aon Hewitt Full time

    Senior Claims Advocate, D&O/Financial LinesWe are seeking a highly skilled Senior Claims Advocate to join our team in managing a sophisticated portfolio of Financial Lines/D&O claims. The ideal candidate will have a strong background in handling complex claims and a solid understanding of claims coverage issues, wordings, and dispute resolution.Key...

  • Senior Advocate

    4 days ago


    London, Greater London, United Kingdom Service Care Solutions Full time

    Service Care SolutionsSenior Multiple Needs Independent Domestic Violence Advocate Role Overview: We are seeking a dedicated Senior Multiple Needs Independent Domestic Violence Advocate to join our dynamic team at Service Care Solutions. This role offers an exciting opportunity to deliver holistic, wrap-around support for women with complex needs, including...


  • London, Greater London, United Kingdom Starfish Search Ltd Full time

    Job Title: Senior Policy AdvocateJob Summary: We are seeking a Senior Policy Advocate to join our team at Starfish Search Ltd. The successful candidate will be responsible for developing and implementing an advocacy strategy that will result in measurable wins for people living with and at risk of AIDS.Key Responsibilities: The Senior Policy Advocate will be...

  • Senior D&O Advocate

    7 days ago


    London, Greater London, United Kingdom Harrison Holgate Full time

    Company OverviewHarrison Holgate is a leading Lloyd's broker that provides innovative solutions to complex insurance problems. Our Financial Lines claims team is dedicated to delivering exceptional service to our clients.Job Title: Senior D&O AdvocateWe are seeking a highly skilled Senior D&O Advocate to join our Financial Lines claims team. As a Senior D&O...


  • London, Greater London, United Kingdom Hays Legal Full time

    **Company Overview**Hays Legal is a leading boutique law firm that provides expert legal advice and support to individuals. Our goal is to help people access exceptional legal services and achieve their goals. We pride ourselves on being a collaborative and supportive environment where our team members can thrive and grow.**Job Description**We are currently...