Senior Client Advocate
7 days ago
About the Role
">As a Senior Client Advocate at Launchmetrics, you will be responsible for managing key client relationships and ensuring client adoption, satisfaction, and retention across the board. This role is ideal for someone who can successfully set up and kick-off new clients and pave the way for solid system adoption.
The estimated salary for this position is around $65,000-$85,000 per year, depending on location and experience.
In this role, you will:
- Ensure that appropriate client contacts, documentation, reviews and projects, and risk are added to Gainsight and kept up-to-date regularly.
- Lead regular account reviews with clients to ensure proper usage of the system and maintain communication on updates.
- Gather local client feedback and deliver feedback to product teams to help prioritize projects and shape the product roadmap.
- Anticipate and monitor dissatisfied accounts and ensure problems/issues are dealt with swiftly and appropriately.
- Complete all client follow-up training and adoption activities as well as system updates and changes to ensure renewal and growth.
- Evaluate and document implementation plans and specifications. Project-manage incoming client requests alongside product, acting as the voice of the client.
About You
We're looking for someone with a Bachelor's degree or equivalent experience in business, or a related field. A minimum of 1 year previous experience in Customer Success or another related role is required. Excellent interpersonal skills for phone troubleshooting and writing skills through email are essential. Experience with delivering on-site training and webinars is also a plus.
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