Complaints Resolution Coordinator

5 days ago


Sittingbourne, Kent, United Kingdom Southern Housing Full time
About the Role

We are seeking a highly organized and customer-focused Complaints Resolution Administrator to join our team at Southern Housing. As a key member of our Complaints Resolution Team, you will play a vital role in providing administrative and organizational support to ensure the effective and efficient operation of the team.

Key Responsibilities
  • Deliver a high-quality complaints experience in line with regulatory codes and standards.
  • Provide administrative and organizational support activities for the team, including logging and triaging new complaints, managing customer expectations, and handling telephone calls and emails.
  • Be a point of contact for new complaints, compliments, and payment requests, making detailed notes on customer dynamics systems.
  • Manage customer expectations in relation to policy and procedural matters in a non-confrontational and customer-focused manner.
  • Handle payment requests, accurately coding each item and in line with compensation policy.
  • Accurately record all customer contacts, complaint details, actions, and learning points on customer dynamics systems.
  • Build and maintain relationships with colleagues.
Requirements
  • Experience of helping customers with a range of inquiries across different channels in a busy customer-facing environment.
  • Ability to analyze complaints and decide how best to deal with them and what portfolio to raise them to.
  • Knowledge of general/standard office and administrative procedures and methods.
  • Ability to prioritize and manage multiple channels of communication.
  • Effective at using Microsoft Office packages, including word processing, general reports, and data entry.
  • Ability to effectively manage risk and quality assurance.
  • Effective communication skills (written and verbal) - adapting your style to suit the audience, subject, and individual communication preferences.
About Us

Southern Housing is a leading housing provider in the UK, with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands. We give over 167,000 people somewhere affordable to call their own. We understand the difference that safe, secure, and affordable homes can make to people's lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop.



  • Sittingbourne, Kent, United Kingdom Southern Housing Full time

    Job DescriptionFixed Term Contract OpportunityLocation: Southern RegionJob RoleAre you looking for a new challenge and the opportunity to make a difference? Southern Housing's Complaints Resolution Team is seeking a Complaints Resolution Administrator to join our team. Reporting to the Complaints Resolution Manager, you will provide administrative and...


  • Sittingbourne, Kent, United Kingdom Southern Housing Full time

    Job DescriptionFixed Term Contract OpportunityLocation: Southern RegionJob RoleAre you looking for a new challenge and the opportunity to make a difference? Southern Housing's Complaints Resolution Team is seeking a Complaints Resolution Administrator to join our team. Reporting to the Complaints Resolution Manager, you will provide administrative and...


  • Sittingbourne, Kent, United Kingdom Southern Housing Full time

    About the RoleWe are seeking a highly organized and customer-focused Complaints Resolution Administrator to join our team at Southern Housing. As a key member of our Complaints Resolution Team, you will play a vital role in ensuring that our residents receive a high-quality complaints experience.Key ResponsibilitiesProvide administrative and organizational...


  • Sittingbourne, Kent, United Kingdom Southern Housing Full time

    About the RoleWe are seeking a highly organized and detail-oriented Complaints Resolution Administrator to join our team at Southern Housing. As a key member of our Complaints Resolution Team, you will play a vital role in providing administrative and organizational support to ensure the effective and efficient operation of the team.Key...


  • Sittingbourne, Kent, United Kingdom Southern Housing Full time

    About the RoleWe are seeking a highly organized and detail-oriented Complaints Resolution Administrator to join our team at Southern Housing. As a key member of our Complaints Resolution Team, you will play a vital role in providing administrative and organizational support to ensure the effective and efficient operation of the team.Key...


  • Sittingbourne, Kent, United Kingdom Knauf UK Full time

    Position OverviewWe are seeking a dedicated Procurement Coordinator to enhance our team at Knauf UK. In this role, you will deliver efficient procurement strategies across various supplier categories, ensuring a balance between cost, quality, and service.Key ResponsibilitiesSupplier Engagement: Represent Knauf as a preferred partner, enhancing supplier...


  • Sittingbourne, Kent, United Kingdom Southern Housing Full time

    Service Charge AnalystSeize the opportunity to become a vital part of our organization at Southern Housing.Part-time salary of £14,720 per annum for 18 hours weeklyFlexible hybrid working modelPosition OverviewAs a Service Charge Analyst, you will join a dedicated team committed to delivering a high-quality, friendly, and efficient service to both internal...


  • Sittingbourne, Kent, United Kingdom Huntress Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Huntress Search Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries in a timely and professional manner,...


  • Sittingbourne, Kent, United Kingdom Huntress Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Huntress Search Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries in a timely and professional manner,...


  • Sittingbourne, Kent, United Kingdom Southern Housing Full time

    Position: Customer Accounts OfficerCompany: Southern HousingThe role of Customer Accounts Officer at Southern Housing involves overseeing a diverse range of accounts, including those of homeowners, social tenancies, former debts, and commercial properties. This position is crucial for optimizing revenue and ensuring effective management of arrears and debt...


  • Sittingbourne, Kent, United Kingdom Southern Housing Full time

    Position: Customer Accounts OfficerCompany: Southern HousingThis role at Southern Housing as a Customer Accounts Officer within the Customer Transactions division involves overseeing a diverse range of accounts, including those of homeowners, social tenancies, former debts, and commercial and market tenures. The primary focus of this position is on...


  • Sittingbourne, Kent, United Kingdom Southern Housing Full time

    Position: Customer Accounts OfficerCompany: Southern HousingThis role at Southern Housing as a Customer Accounts Officer within the Customer Transactions division involves overseeing a diverse range of accounts, including homeowners, social tenures, former debts, and commercial and market tenures. The primary focus of this position is on maximizing revenue...


  • Sittingbourne, Kent, United Kingdom Southern Housing Full time

    Position: Customer Accounts OfficerCompany: Southern HousingThe role of Customer Accounts Officer at Southern Housing within the Customer Transactions division entails overseeing a diverse range of accounts, including those of homeowners, social tenures, former debts, and both commercial and market tenures. This position emphasizes the importance of...


  • Sittingbourne, Kent, United Kingdom Southern Housing Full time

    Position: Customer Accounts OfficerCompany: Southern HousingThe role of Customer Accounts Officer within the Customer Transactions division at Southern Housing is pivotal in overseeing a diverse portfolio of accounts. This includes homeowners, social tenures, former debts, and various commercial and market tenures. The primary focus of this position is on...


  • Sittingbourne, Kent, United Kingdom Southern Housing Full time

    Position: Customer Accounts OfficerCompany: Southern HousingThe role of Customer Accounts Officer at Southern Housing involves overseeing a diverse range of accounts within the Customer Transactions department. This position is based in the Sittingbourne office and is essential for managing accounts related to homeowners, social tenures, former debts, and...


  • Sittingbourne, Kent, United Kingdom Southern Housing Full time

    Service Charge AnalystSeize the opportunity to contribute to a vital role within our organization.Part-time salary of £14,720 per annum for 18 hours per weekFlexible hybrid working arrangementPosition OverviewAs a Service Charge Analyst, you will join a dedicated team committed to delivering exceptional service to both internal stakeholders and external...


  • Sittingbourne, Kent, United Kingdom JMK Resourcing Solutions Full time

    Job SummaryJMK Resourcing Solutions is seeking a highly skilled and experienced Customer Support Liaison to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our high-revenue Key Account customers.Key ResponsibilitiesCollaborate with various functions to handle first-line customer...


  • Sittingbourne, Kent, United Kingdom Southern Housing Full time

    Service Charge AnalystSeize the opportunity to join a dynamic team at Southern Housing as a Service Charge Analyst. This role is designed for individuals who thrive in a collaborative environment and are committed to delivering exceptional service.Position OverviewAs a Service Charge Analyst, you will play a crucial role in ensuring that our internal and...


  • Sittingbourne, Kent, United Kingdom Southern Housing Full time

    Position OverviewRole SummaryWe are in search of a knowledgeable Service Charge Specialist to become a vital part of our Service Charge division.In this position, you will report directly to the Service Charge Manager and be tasked with providing exceptional service to service charge contributors and various stakeholders. Your role will involve collaborating...


  • Sittingbourne, Kent, United Kingdom Huntress Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Huntress Search Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle customer inquiries in a professional and timely manner,...