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Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Huntress Search Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Handle customer inquiries in a professional and timely manner, ensuring that all issues are resolved to the customer's satisfaction.
- Provide product information and technical support to customers, ensuring that they have a clear understanding of our products and services.
- Process orders and track shipments, ensuring that all customer orders are fulfilled accurately and efficiently.
- Coordinate with internal teams to resolve customer issues and ensure that all customer complaints are addressed in a timely and professional manner.
- Manage customer records and update order statuses in our CRM system, ensuring that all customer information is accurate and up-to-date.
- Assist with returns and exchanges, ensuring that all customer returns and exchanges are processed efficiently and effectively.
- Prepare reports on customer interactions and feedback, providing valuable insights to our team and helping us to improve our customer service.
- Ensure compliance with company policies and industry regulations, ensuring that all customer interactions are conducted in a professional and compliant manner.
- Support sales teams with customer-related tasks, ensuring that our sales teams have the support they need to succeed.
Qualifications:
- Strong communication and interpersonal skills, with the ability to communicate effectively with customers and internal teams.
- Excellent problem-solving abilities and attention to detail, with the ability to resolve customer issues efficiently and effectively.
- Positive attitude and team player mentality, with a strong commitment to providing exceptional customer service.
What We Offer:
- Competitive salary of £26,000 - £28,000 per annum (DOE), with opportunities for professional growth and development.
- Exciting and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.
- Opportunities for professional growth and development, with training and development programs to help you succeed in your role.
