Customer Service Representative

4 weeks ago


Sittingbourne, Kent, United Kingdom Randstad Full time

Customer Service Coordinator Role

We are seeking a highly skilled Customer Service Coordinator to join our team at Randstad Business Support. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and is committed to delivering exceptional customer service.

Key Responsibilities:

  • Provide top-notch customer care to patients and healthcare professionals
  • Manage patient deliveries, including stock checks and order placement
  • Respond to patient and stakeholder enquiries, resolving any queries that may arise
  • Troubleshoot feeding pumps and use our internal database to log patient and healthcare professional communication
  • Communicate with internal and external stakeholders via phone and email
  • Manage daily workload as delegated by the lead coordinator

Requirements:

  • Experience in customer service is preferred but not essential
  • IT proficiency and ability to use two monitors
  • Professional and confident telephone manner
  • Able to multitask and drive or reach the site with ease

Benefits:

  • Option to work one day from home per week
  • Opportunity for overtime paid at an enhanced rate
  • Free on-site parking and access to the Randstad flexible benefits app
  • Access to employee assistance programs, including financial advice and counseling services

Location: Sittingbourne, ENG



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