Customer Service Representative

3 weeks ago


Sittingbourne, Kent, United Kingdom Huntress - Maidstone Full time
Customer Support Role

Key Responsibilities:

  1. Respond to customer inquiries via various channels.
  2. Provide product information and technical assistance.
  3. Process orders and track shipments.
  4. Collaborate with production and logistics teams to resolve issues.
  5. Manage customer complaints and ensure timely resolutions.
  6. Update customer records and order statuses in CRM systems.
  7. Assist with returns and exchanges.
  8. Prepare reports on customer interactions and feedback.
  9. Ensure compliance with company policies and industry regulations.
  10. Support sales teams with customer-related tasks.

Qualifications:

  • Strong communication and interpersonal skills
  • Excellent problem-solving abilities and attention to detail
  • Positive attitude and a team player mentality

What We Offer:

  • Competitive salary of £28,000 per annum (DOE)
  • Exciting and supportive work environment
  • Opportunities for professional growth and development

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

Please note that we can only consider applications from candidates who have the right to work in the UK.



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