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Customer Service Representative

1 month ago

Sittingbourne, Kent, United Kingdom Huntress - Maidstone Full time
Job Title: Customer Experience Specialist

Job Summary:
We are seeking a highly skilled Customer Experience Specialist to join our team at Huntress - Maidstone. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

• Handling customer inquiries via phone, email, and chat
• Providing product information and technical support
• Processing orders and tracking shipments
• Coordinating with production and logistics teams to resolve issues
• Managing customer complaints and ensuring timely resolutions
• Updating customer records and order statuses in CRM systems
• Assisting in returns and exchanges
• Preparing reports on customer interactions and feedback

Requirements:

• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Positive attitude and a team player mentality

What We Offer:

• Competitive salary of £28,000 per annum (DOE)
• Exciting and supportive work environment
• Opportunities for professional growth and development

About Us:

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process.