Customer Service Representative
1 day ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Huntress Search Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Respond to customer inquiries in a timely and professional manner, providing accurate and helpful information to resolve issues.
- Provide product information and technical support to customers, ensuring they have a positive experience with our products and services.
- Process orders and track shipments, ensuring timely and accurate delivery of products to customers.
- Coordinate with internal teams to resolve customer issues and ensure seamless delivery of products and services.
- Manage customer complaints and ensure timely resolutions, maintaining a high level of customer satisfaction.
- Update customer records and order statuses in CRM systems, ensuring accurate and up-to-date information.
- Assist with returns and exchanges, providing excellent customer service and ensuring a smooth process.
- Prepare reports on customer interactions and feedback, providing valuable insights to improve customer service and support.
- Ensure compliance with company policies and industry regulations, maintaining a high level of professionalism and integrity.
- Support sales teams with customer-related tasks, providing valuable assistance and ensuring seamless delivery of products and services.
Qualifications:
- Strong communication and interpersonal skills, with the ability to build rapport with customers and internal teams.
- Excellent problem-solving abilities and attention to detail, with the ability to resolve complex customer issues.
- Positive attitude and team player mentality, with a commitment to delivering exceptional customer service and support.
What We Offer:
- Competitive salary and benefits package, reflecting our commitment to attracting and retaining top talent.
- Exciting and supportive work environment, with opportunities for professional growth and development.
- Opportunities for advancement within the company, reflecting our commitment to promoting from within.
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