Customer Service Representative

1 day ago


Sittingbourne, Kent, United Kingdom Huntress Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Huntress Search Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner, providing accurate and helpful information to resolve issues.
  • Provide product information and technical support to customers, ensuring they have a positive experience with our products and services.
  • Process orders and track shipments, ensuring timely and accurate delivery of products to customers.
  • Coordinate with internal teams to resolve customer issues and ensure seamless delivery of products and services.
  • Manage customer complaints and ensure timely resolutions, maintaining a high level of customer satisfaction.
  • Update customer records and order statuses in CRM systems, ensuring accurate and up-to-date information.
  • Assist with returns and exchanges, providing excellent customer service and ensuring a smooth process.
  • Prepare reports on customer interactions and feedback, providing valuable insights to improve customer service and support.
  • Ensure compliance with company policies and industry regulations, maintaining a high level of professionalism and integrity.
  • Support sales teams with customer-related tasks, providing valuable assistance and ensuring seamless delivery of products and services.

Qualifications:

  • Strong communication and interpersonal skills, with the ability to build rapport with customers and internal teams.
  • Excellent problem-solving abilities and attention to detail, with the ability to resolve complex customer issues.
  • Positive attitude and team player mentality, with a commitment to delivering exceptional customer service and support.

What We Offer:

  • Competitive salary and benefits package, reflecting our commitment to attracting and retaining top talent.
  • Exciting and supportive work environment, with opportunities for professional growth and development.
  • Opportunities for advancement within the company, reflecting our commitment to promoting from within.


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