Current jobs related to Complaints Resolution Coordinator - Sittingbourne, Kent - Southern Housing

  • Dispute Resolution Specialist

    2 weeks ago

    Sittingbourne, Kent, United Kingdom careers4a - Jobboard Full time

    About the RoleWe are seeking a skilled Dispute Resolution Partner to join our team. As a key member of our procurement team, you will be responsible for planning, procurement, coordination, and resourcing of our frameworks and dynamic models.Your role will involve managing a small team to deliver frameworks and dynamic models, providing guidance and...

  • Dispute Resolution Specialist

    3 weeks ago

    Sittingbourne, Kent, United Kingdom careers4a - Jobboard Full time

    About the RoleWe are seeking a highly skilled Dispute Resolution Partner to join our team at the South East Consortium (SEC). As a key member of our procurement team, you will play a crucial role in planning, procuring, coordinating, and resourcing our frameworks and dynamic models.Key ResponsibilitiesManage a small SEC Product Procurement Team to deliver...

  • Dispute Resolution Specialist

    3 weeks ago

    Sittingbourne, Kent, United Kingdom careers4a - Jobboard Full time

    About the RoleWe are seeking a highly skilled Dispute Resolution Partner to join our team at the South East Consortium (SEC). As a key member of our procurement team, you will play a crucial role in planning, procuring, coordinating, and resourcing our frameworks and dynamic models.Key ResponsibilitiesManage a small SEC Product Procurement Team to deliver...

  • Customer Service Representative

    3 weeks ago

    Sittingbourne, Kent, United Kingdom Huntress Full time

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Huntress Search Ltd. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Customer Inquiries: Handle customer inquiries via...

  • Customer Service Representative

    3 weeks ago

    Sittingbourne, Kent, United Kingdom Huntress Full time

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Huntress Search Ltd. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Customer Inquiries: Handle customer inquiries via...

  • Stores Coordinator

    1 month ago

    Sittingbourne, Kent, United Kingdom Knauf Full time

    Job Title: Stores CoordinatorKnauf UK & Ireland, a leading manufacturer of lightweight building materials, is seeking a highly organized and detail-oriented Stores Coordinator to join their Engineering team in Sittingbourne, Kent. This fixed-term contract, lasting 9 to 15 months, offers a unique opportunity to contribute to the company's success.Key...

  • Stores Coordinator

    1 month ago

    Sittingbourne, Kent, United Kingdom Knauf Full time

    Job Title: Stores CoordinatorKnauf UK & Ireland, a leading manufacturer of lightweight building materials, is seeking a highly organized and detail-oriented Stores Coordinator to join their Engineering team in Sittingbourne, Kent. This fixed-term contract, lasting 9 to 15 months, offers a unique opportunity to contribute to the company's success.Key...

  • Customer Service Representative

    7 days ago

    Sittingbourne, Kent, United Kingdom Huntress Full time

    **Customer Support Role**Huntress Search Ltd is seeking a skilled CUSTOMER SUPPORT SPECIALIST to join our team. In this role, you will be responsible for handling customer inquiries, providing product information, and resolving issues in a timely and professional manner.**Key Responsibilities:**Respond to customer inquiries via phone, email, and chat.Provide...

  • Stores Coordinator

    1 month ago

    Sittingbourne, Kent, United Kingdom Knauf Full time

    Job Title: Stores CoordinatorKnauf UK & Ireland, a leading manufacturer of lightweight building materials, is seeking a highly organized and detail-oriented Stores Coordinator to join their Engineering team in Sittingbourne, Kent. This fixed-term contract, lasting 9 to 15 months, offers a unique opportunity to contribute to the company's success.Key...

  • Inventory Coordinator

    4 weeks ago

    Sittingbourne, Kent, United Kingdom Knauf Full time

    Job Title: Inventory CoordinatorKnauf UK & Ireland, a leading manufacturer of lightweight building materials, is seeking a highly organized and detail-oriented Inventory Coordinator to join their Engineering team in Sittingbourne, Kent. This fixed-term contract opportunity is ideal for individuals with a passion for supply chain management and a keen eye for...

  • Inventory Coordinator

    4 weeks ago

    Sittingbourne, Kent, United Kingdom Knauf Full time

    Job Title: Inventory CoordinatorKnauf UK & Ireland, a leading manufacturer of lightweight building materials, is seeking a highly organized and detail-oriented Inventory Coordinator to join their Engineering team in Sittingbourne, Kent. This fixed-term contract opportunity is ideal for individuals with a passion for supply chain management and a keen eye for...

  • Inventory Coordinator

    1 month ago

    Sittingbourne, Kent, United Kingdom Knauf Full time

    Job Title: Inventory CoordinatorKnauf UK & Ireland, a leading manufacturer of lightweight building materials, is seeking a highly organized and detail-oriented Inventory Coordinator to join their Engineering team in Sittingbourne, Kent. This fixed-term contract opportunity is ideal for individuals with a passion for supply chain management and a keen eye for...

  • Customer Service Representative

    2 weeks ago

    Sittingbourne, Kent, United Kingdom Huntress - Maidstone Full time

    Job Title: Customer Experience SpecialistJob Summary:We are seeking a highly skilled Customer Experience Specialist to join our team at Huntress - Maidstone. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:• Handling customer inquiries via...

  • Stores Coordinator

    4 weeks ago

    Sittingbourne, Kent, United Kingdom Knauf Full time

    Job Title: Stores CoordinatorKnauf UK & Ireland is a leading manufacturer of building materials for the construction industry. We are seeking a highly organized and detail-oriented Stores Coordinator to join our Engineering team in Sittingbourne, Kent.Key Responsibilities:Maintain and control sufficient stock of all spares to ensure efficient plant...

  • Customer Service Representative

    4 weeks ago

    Sittingbourne, Kent, United Kingdom Huntress Full time

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Huntress Search Ltd. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Customer Inquiries: Handle customer inquiries via...

  • Customer Service Representative

    4 weeks ago

    Sittingbourne, Kent, United Kingdom Huntress Full time

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Huntress Search Ltd. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Customer Inquiries: Handle customer inquiries via...

  • Stores Coordinator

    2 months ago

    Sittingbourne, Kent, United Kingdom Knauf Full time

    {"h1": "Stores Coordinator Job Description", "p": "At Knauf UK & Ireland, we are seeking a highly organized and detail-oriented Stores Coordinator to join our Engineering team in Sittingbourne, Kent. As a key member of our team, you will be responsible for maintaining and controlling sufficient stock of all spares, ensuring accurate and timely administration...

  • Stores Coordinator

    2 months ago

    Sittingbourne, Kent, United Kingdom Knauf Full time

    {"h1": "Stores Coordinator Job Description", "p": "At Knauf UK & Ireland, we are seeking a highly organized and detail-oriented Stores Coordinator to join our Engineering team in Sittingbourne, Kent. As a key member of our team, you will be responsible for maintaining and controlling sufficient stock of all spares, ensuring accurate and timely administration...

  • Customer Experience Specialist

    4 weeks ago

    Sittingbourne, Kent, United Kingdom Huntress Full time

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Huntress Search Ltd. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through proactive and timely support.Key Responsibilities:Provide top-notch customer service via phone, email, and...

  • Supply Chain Coordinator

    1 month ago

    Sittingbourne, Kent, United Kingdom Knauf UK & Ireland Full time

    Job Title: Stores CoordinatorKnauf UK & Ireland, a leading manufacturer of lightweight building materials, is seeking a Stores Coordinator to join their Engineering team in Sittingbourne, Kent. This is a fixed-term contract of 9 to 15 months.Key Responsibilities:Maintain and control sufficient stock of all spares.Ensure all spares are held in the correct bin...

Complaints Resolution Coordinator

2 months ago

Sittingbourne, Kent, United Kingdom Southern Housing Full time

About the Role

We are seeking a highly organized and detail-oriented Complaints Resolution Administrator to join our team at Southern Housing. As a key member of our Complaints Resolution Team, you will play a vital role in providing administrative and organizational support to ensure the effective and efficient operation of the team.

Key Responsibilities

  • Deliver exceptional customer service and provide a great complaints experience in line with regulatory codes and standards.
  • Provide administrative support activities, including logging and triaging new complaints, managing customer expectations, and handling telephone calls and emails.
  • Be a point of contact for new complaints, compliments, and payment requests, making detailed notes on our customer dynamics systems.
  • Manage customer expectations in relation to policy and procedural matters in a non-confrontational and customer-focused manner.
  • Handle payment requests, accurately coding each item and in line with compensation policy.
  • Accurately record all customer contacts, complaint details, actions, and learning points on customer dynamics systems.
  • Build and maintain relationships with colleagues and stakeholders.

Requirements

  • Experience of helping customers with a range of inquiries across different channels in a busy customer-facing environment.
  • Ability to analyze complaints and decide how best to deal with them and what portfolio to raise them to.
  • Knowledge of general/standard office and administrative procedures and methods.
  • Ability to prioritize and manage multiple channels of communication.
  • Effective at using Microsoft Office packages, including word processing, general reports, and data entry.
  • Ability to effectively manage risk and quality assurance.
  • Effective communication skills, including written and verbal communication, adapting style to suit audience, subject, and individual communication preferences.

About Us

Southern Housing is a leading housing provider in the UK, with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands. We give over 167,000 people somewhere affordable to call their own. We understand the difference that safe, secure, and affordable homes can make to people's lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop.

What's in it for You

  • Pension
  • Life assurance
  • Healthcare cash plan
  • Eyecare & dental
  • Birthday leave
  • Retailers discounts
  • Cycle to work
  • Buy & sell annual leave
  • Season ticket loan
  • In-house academy & career development
  • Flexible working

Inclusion and Diversity

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience, and perspective of each individual. We want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.