Complaints Resolution Coordinator
4 days ago
Fixed Term Contract Opportunity
Location: Southern Region
Job Role
Are you looking for a new challenge and the opportunity to make a difference?
Southern Housing's Complaints Resolution Team is seeking a Complaints Resolution Administrator to join our team. Reporting to the Complaints Resolution Manager, you will provide administrative and organisational support, undertaking a range of tasks from moderate to complex.
Key Responsibilities
- Provide administrative support to the Complaints Resolution Team
- Undertake organisational tasks, including data entry and record-keeping
- Assist with the effective and efficient resolution of complaints
- Develop and maintain accurate and up-to-date records
- Contribute to the development of processes and procedures to improve the complaints resolution process
Requirements
- Excellent administrative and organisational skills
- Ability to work accurately and efficiently in a fast-paced environment
- Strong communication and interpersonal skills
- Ability to maintain confidentiality and handle sensitive information
- Knowledge of administrative software and systems
What We Offer
- A competitive salary and benefits package
- The opportunity to work in a dynamic and supportive team environment
- Professional development and training opportunities
- A chance to make a real difference in the lives of our customers
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