Accounts Management Specialist

3 weeks ago


Sittingbourne, Kent, United Kingdom Southern Housing Full time

Position: Customer Accounts Officer

Company: Southern Housing

The role of Customer Accounts Officer at Southern Housing within the Customer Transactions division entails overseeing a diverse range of accounts, including those of homeowners, social tenures, former debts, and both commercial and market tenures. This position emphasizes the importance of maximizing revenue while ensuring effective management of arrears and debt recovery.

The successful applicant will possess strong communication and negotiation skills, working collaboratively with both internal teams and external partners. Reporting directly to a Customer Accounts Team Manager, your focus will be on meeting arrears targets through high-quality interactions with customers and achieving personal KPIs.

Key Responsibilities:

  • Balancing the collection of rents while supporting the sustainability of tenancies.
  • Delivering outstanding customer service and addressing complaints with efficiency.
  • Utilizing multiple communication channels to engage with customers effectively.
  • Achieving set KPIs and maintaining high standards of service delivery.

Requirements:

  • Demonstrated ability to develop and maintain specialized knowledge.
  • Experience in effective communication across various platforms, with a strong telephone presence.
  • Motivation to meet diverse KPIs while providing exceptional service.
  • Self-driven with excellent organizational capabilities.
  • Strong negotiation and influencing skills.
  • Exceptional customer service and complaint resolution abilities.

Applicants are encouraged to detail how they meet each requirement in their supporting statement to be considered for an interview.

About Southern Housing:

Southern Housing is dedicated to providing affordable housing solutions to over 167,000 individuals across London, the Southeast, the Isle of Wight, and the Midlands. The organization is committed to fostering a diverse and inclusive workplace where every individual is recognized for their unique contributions.


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