Accounts Management Specialist
3 weeks ago
Position: Customer Accounts Officer
Company: Southern Housing
This role at Southern Housing as a Customer Accounts Officer within the Customer Transactions division involves overseeing a diverse range of accounts, including those of homeowners, social tenancies, former debts, and commercial and market tenures. The primary focus of this position is on optimizing revenue and ensuring timely management of arrears and debt recovery.
The successful candidate will demonstrate exceptional communication and negotiation skills, working collaboratively with both internal teams and external partners. Reporting directly to a Customer Accounts Team Manager, you will strive to meet arrears targets through effective customer engagement and personal performance metrics.
Key Responsibilities:
- Balancing the collection of rents while maintaining tenancies
- Delivering outstanding customer service
- Utilizing multiple communication channels to engage with customers
- Achieving key performance indicators (KPIs)
- Effectively managing and resolving complaints
Requirements:
- Demonstrated ability to cultivate and sustain specialized knowledge
- Experience in multi-channel communication, particularly with a strong telephone presence
- Motivation to meet diverse KPIs and deliver superior service
- Self-driven with robust organizational capabilities
- Excellent negotiation and influence skills
- Exceptional customer service and complaint resolution abilities
Candidates are encouraged to detail how they fulfill each requirement in their supporting statement to be considered for an interview.
About Southern Housing:
Southern Housing is dedicated to providing affordable housing solutions to over 167,000 individuals across London, the Southeast, the Isle of Wight, and the Midlands. The organization is committed to fostering a diverse and inclusive workplace where every individual is recognized for their unique contributions.
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