Service Desk Expert

3 days ago


Edinburgh, Edinburgh, United Kingdom Careers Plus Full time £34,000
Career Opportunities:
Are you a motivated and experienced IT professional looking for a new challenge? Careers Plus is seeking a skilled Technical Service Coordinator to join our team. As a key member of our service desk, you will be responsible for delivering exceptional technical support to our clients.

About the Role:
As a Technical Service Coordinator, you will serve as the primary point of contact for all incoming support tickets. Your ability to analyze and resolve complex technical issues will enable you to provide excellent service to our clients.

Key Responsibilities:
* Respond to and resolve technical issues in a timely and professional manner
* Conduct root cause analysis to identify and address recurring problems
* Collaborate with internal teams to ensure seamless service delivery

What We Offer:
* Competitive salary: £26,000 - £31,000 per annum (dependent on experience)
* Opportunities for professional growth and development
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