Front Desk Operations Coordinator

1 day ago


Edinburgh, Edinburgh, United Kingdom RBH Full time
Front Desk Operations Coordinator

Job Description: We are seeking a highly organized and detail-focused Front Desk Operations Coordinator to join our team at DoubleTree by Hilton Edinburgh City Centre. As a key member of our Front Desk team, you will be responsible for ensuring the smooth operation of our hotel's overnight front desk, providing exceptional guest service, and supporting our Housekeeping team.

About the Role:

This is an exciting opportunity to join a dynamic and fast-paced environment, working with a talented team of professionals who are passionate about delivering exceptional guest experiences.

Key Responsibilities:

  • Manage the front desk during night shifts, responding to guest queries and resolving issues promptly
  • Provide excellent customer service, ensuring guests feel welcome and valued throughout their stay
  • Support the Housekeeping team with preparing rooms and public areas for the next day
  • Assist with tasks such as running the Night Audit and Room Service as required

Requirements:

  • Degree in Hospitality or related field (or equivalent experience)
  • Excellent communication and interpersonal skills
  • Ability to work effectively under pressure and as part of a team
  • Basic knowledge of hospitality operations and procedures

Benefits:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Discounted hotel room rates and free meals on duty
  • Pension scheme and holiday entitlement
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