Service Desk Expert

3 days ago


Edinburgh, Edinburgh, United Kingdom undisclosed Full time

The Service Desk Expert role at an undisclosed company in Edinburgh, Scotland, offers a unique opportunity to work with a talented team of professionals and provide exceptional IT support services to our clients. With a salary of £45,000 - £55,000 per annum, depending on experience, this is an exciting opportunity for someone who is passionate about delivering high-quality customer service.

As a Service Desk Expert, you will be responsible for responding to customer IT support calls, diagnosing and resolving level 2 incidents, and providing onsite and remote desktop and server support. You will also build rapport with clients to develop positive working relationships and work closely with the Service Desk Manager and Infrastructure Specialist team to ensure seamless delivery of services.

To succeed in this role, you will need a good understanding of IT infrastructure, knowledge of desktop, server, printers, and storage hardware, as well as excellent verbal and written communication skills. Experience working in a customer-facing IT support environment and proficiency in Microsoft Office 365, Microsoft Windows client, and Active Directory are also essential.

We offer a comprehensive benefits package, including a contributory pension scheme, life insurance, and annual leave entitlement. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we would love to hear from you.


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