IT Service Desk Technician

1 week ago


Edinburgh, Edinburgh, United Kingdom Iconic Resourcing Full time £23,000

Are you a motivated and detail-oriented IT Service Desk Technician looking for a new challenge?

At Iconic Resourcing in Edinburgh, we are seeking a talented individual to provide technical support to clients via phone, email, and ticketing system.

Your primary responsibilities will include diagnosing and resolving technical issues related to hardware, software, and network connectivity.

You will also assist with equipment and software setup, as well as escalating complex issues to second and third line support teams when necessary.

To succeed in this role, you should have a strong understanding of Windows operating systems and Microsoft Office Suite, along with basic knowledge of networking principles and troubleshooting.

We require the ideal candidate to have 1-2 years of experience in a First Line Support role within a Managed Service Provider.

We offer a competitive salary up to £23,000 per annum, opportunities for professional development and career progression, and a company pension scheme.


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