Help Desk Professional
5 days ago
Job Title: Help Desk Professional
About the RoleWe are seeking a skilled Help Desk Professional to join our team in Edinburgh. As a member of our End User Support team, you will be responsible for providing exceptional customer service and technical support to our clients in the hospitality sector.
Your primary focus will be on resolving technical issues efficiently and professionally, ensuring that our clients' systems run smoothly and effectively. You will also be responsible for creating and maintaining user documentation and guides, helping to improve the overall customer experience.
This is an excellent opportunity to develop your skills in customer support and contribute to the success of our client's operations. If you are a motivated and customer-focused individual, we encourage you to apply.
Requirements- Previous experience in a similar role, preferably in a client-facing environment.
- Strong analytical and troubleshooting skills, with the ability to work well under pressure.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Proficiency in additional languages such as Spanish, French, or Swedish is highly desirable.
- A competitive salary up to £24,000 per annum.
- Quarterly 10% bonus.
- Hybrid working arrangement, combining remote work with occasional visits to our modern city centre office.
- Career advancement opportunities within the company.
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