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Help Desk Analyst

1 month ago


Edinburgh, Edinburgh, United Kingdom Head Resourcing Full time

Job Summary

Head Resourcing is recruiting for a skilled Service Desk Analyst to support clients based in Edinburgh. The ideal candidate will possess strong technical skills and excellent customer service abilities, enabling them to provide effective support across a wide range of technologies.

Main Duties and Responsibilities

  1. To deliver technical assistance and troubleshooting services to customers, addressing their technical issues efficiently.
  2. To install, configure, and document systems according to set standards and procedures.
  3. To participate in user administration activities, ensuring seamless support for new starters and leavers.

Remuneration

This role offers a highly competitive salary and a comprehensive benefits package, including a 15% pension contribution and an annual bonus scheme.

Workplace Location

The position is based in Edinburgh's city center, providing an ideal working environment with easy access to local amenities.