Service Desk Analyst

3 weeks ago


Edinburgh, Edinburgh, United Kingdom Head Resourcing Ltd Full time

About Us: Head Resourcing Ltd is a renowned company in Edinburgh, committed to delivering exceptional service and innovative solutions to our clients.

Role Overview: We are seeking a skilled Service Desk Analyst to join our team, providing technical support and contributing to the success of our business.

Responsibilities:

  • Delivering first-class support services to our clients and stakeholders
  • Collaborating with the team to resolve technical issues and improve our services
  • Participating in user administration and maintenance of our IT infrastructure

Requirements:

  • Proven experience in a service desk setting at 2nd line level
  • Excellent technical knowledge of Windows, MAC OSX, and Office 365
  • Strong customer service skills and ability to work effectively in a team
  • High level of technical understanding of PCs, printers, and peripherals

Benefits:

  • Fantastic salary and benefits package, including pension contribution of 15%
  • Annual bonus scheme and opportunities for career growth and development
  • City centre location and collaborative work environment


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