Service Desk Operations Manager

3 days ago


Edinburgh, Edinburgh, United Kingdom The Twenty One Recruitment Group Ltd Full time

The Twenty One Group is recruiting on behalf of their client, a multi-disciplined Mechanical and Electrical company, for a permanent Service Desk Coordinator in Edinburgh. This role comes with a supportive work culture that prioritizes staff well-being and professional development.

The opportunity involves coordinating the schedules of mobile Service Engineers and managing customer service concerns. As the first point of contact for clients, you will process orders, address inquiries, and ensure prompt and professional service.

Key responsibilities include:

  • Ensuring smooth coordination of Service Engineers
  • Handling service updates and resolving customer concerns

This is a full-time opportunity with career growth prospects and a dynamic work environment.

Estimated Salary: £28,000 - £32,000 per annum



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