Front Desk Operations Manager

3 days ago


Edinburgh, Edinburgh, United Kingdom Klarent Hospitality Limited Full time
About the Job

We are seeking a highly skilled and ambitious individual to fill the role of Front Desk Operations Manager at Klarent Hospitality Limited.

This is an exceptional opportunity for someone passionate about delivering outstanding customer experiences and committed to growing and developing their skills within our hospitality brand portfolio.

Job Benefits
  • Cash Incentives:
    • £25,000 - £40,000 cash incentives when referring a friend to join our team
  • Long Service Recognition:
    • Long service recognition cash bonus and free overnight hotel stays for services from 2 years and up
Team Benefits
  • Meals Provided: Meals provided while on shift
  • Sales Incentives: Sales incentives and initiative rewards
  • Leisure Facilities: Discounted use of leisure facilities
  • Hotel Stays: Stays in our hotels at discounted prices, including free stays as a reward and recognition incentive
  • Personal Development: Opportunities for personal development within the Hotel Group Brand Portfolio
  • Fully Funded Apprenticeships: Fully funded apprenticeships available
  • Annual Holidays: Annual holidays entitlements inclusive of Bank Holidays
  • Holiday Entitlements: Opportunity to buy additional holiday entitlements
  • Pension Enrolment: Pension enrolment available
Requirements
  • Passion and Willingness to Learn: Passionate and willingness to learn
  • Positive Attitude: Positive attitude and someone who makes our guests smile
  • Genuine Friendliness: Genuinely friendly and caring
  • Team Player: Enjoys working as part of a team
  • Ambition: Ambitious and hard working
  • Communication Skills: Good communication and excellent grooming standards
  • Availability: Ability to work morning, afternoon/evening, and weekends
  • Customer Focus: Deliver exceptional customer experiences all the time
The Role
  • Front Desk Operations Manager: Assist in supervising the Front Office Team
  • Exceptional Customer Experience: Ensure the Team Members are prepared and informed to deliver Guests an exceptional experience from check-in through check-out
  • First Impressions: Responsible for managing and creating exceptional and memorable first impressions to all hotel users
  • Evaluate Levels of Service: Assist the Front Office Manager to evaluate levels of exceptional customer services
  • Organisation: Organised, structured, able to delegate whilst addressing all business needs
  • Sales Promotion: Operates with a sale and promotes the hotel brand's loyalty scheme
  • Room Occupancy: Maximise room occupancy at best rates
  • Upselling Techniques: Able to implement up-selling techniques to promote hotel services and facilities
  • Departmental Objectives: Assist with all departmental objectives, work schedules, budgets, policies, and procedures
  • Performance Monitoring: Monitor the appearance, standards, and performance of the Front Office Team Members
  • Training and Development: Support and assist with training, absence monitoring, performance managing, coaching, mentoring, and developing
  • Product Knowledge: Product savvy, knowledgeable in expected services, pricing

Estimated Salary: £25,000 - £40,000 per annum



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