Front Desk Ambassador

3 days ago


Edinburgh, Edinburgh, United Kingdom The Resident Edinburgh Full time

The Resident Edinburgh is an innovative brand of city centre hotels, committed to delivering exceptional experiences for our guests. We're seeking a skilled Front Desk Ambassador to join our team, responsible for providing outstanding guest service and ensuring seamless communication throughout the hotel.

We believe in empowering our team members to take ownership of their work, and we're looking for someone who is proactive, efficient, and passionate about delivering exceptional customer service. If you have a keen sense of awareness and a talent for building relationships, we'd love to hear from you

Key responsibilities:

  • Deliver exceptional guest service, responding to guest inquiries and resolving any issues promptly and professionally
  • Process administration tasks efficiently, ensuring accurate and timely completion of tasks

We offer a competitive salary of £26,000 per annum, plus benefits including a 30-day annual leave entitlement, access to exclusive employee discounts, and opportunities for career development and progression.


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