IT Service Desk Engineer

5 days ago


Edinburgh, Edinburgh, United Kingdom Shepherd and Wedderburn LLP Full time

We are looking for a skilled IT Service Desk Engineer to join our team at Shepherd and Wedderburn LLP, supporting the delivery of exceptional technical services to our users.

About the Position

  • To deliver 1st and 2nd line technical support to users, resolving issues promptly and efficiently.
  • To work closely with the project team to ensure seamless delivery of projects, applying technical expertise as required.
  • To maintain accurate records of incidents, requests, and problems, using IT service management tools.

Key Accountabilities

  • Providing technical assistance for various software applications, operating systems, and hardware devices, including troubleshooting and resolution.
  • Developing and maintaining relationships with key stakeholders, communicating effectively to ensure smooth operations.
  • Participating in continuous improvement initiatives, identifying areas for process enhancement and implementing changes.

Essential Skills and Qualifications

  • Strong technical background, with experience in IT service management and customer-facing roles.
  • Excellent problem-solving skills, with ability to diagnose and resolve complex technical issues.
  • Effective communication and interpersonal skills, with ability to interact with colleagues and stakeholders at all levels.

Remuneration

The estimated annual salary for this position is £38,000 - £48,000, based on experience.

Our Organisation

Shepherd and Wedderburn LLP prioritises diversity and inclusion, promoting a culture where every individual feels valued and supported. We invite candidates from diverse backgrounds to explore opportunities within our organisation.


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