IT Service Desk Engineer
5 days ago
We are looking for a skilled IT Service Desk Engineer to join our team at Shepherd and Wedderburn LLP, supporting the delivery of exceptional technical services to our users.
About the Position
- To deliver 1st and 2nd line technical support to users, resolving issues promptly and efficiently.
- To work closely with the project team to ensure seamless delivery of projects, applying technical expertise as required.
- To maintain accurate records of incidents, requests, and problems, using IT service management tools.
Key Accountabilities
- Providing technical assistance for various software applications, operating systems, and hardware devices, including troubleshooting and resolution.
- Developing and maintaining relationships with key stakeholders, communicating effectively to ensure smooth operations.
- Participating in continuous improvement initiatives, identifying areas for process enhancement and implementing changes.
Essential Skills and Qualifications
- Strong technical background, with experience in IT service management and customer-facing roles.
- Excellent problem-solving skills, with ability to diagnose and resolve complex technical issues.
- Effective communication and interpersonal skills, with ability to interact with colleagues and stakeholders at all levels.
Remuneration
The estimated annual salary for this position is £38,000 - £48,000, based on experience.
Our Organisation
Shepherd and Wedderburn LLP prioritises diversity and inclusion, promoting a culture where every individual feels valued and supported. We invite candidates from diverse backgrounds to explore opportunities within our organisation.
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