Technical Service Desk Professional
2 days ago
Lorien is seeking a talented Technical Service Desk Professional to join our team. This role requires a highly skilled and customer-focused IT engineer who can provide expert support for Windows 11 end-user devices.
Key Responsibilities:- Provide technical support for Windows 11 devices, including troubleshooting and resolving complex issues.
- Collaborate with other teams to implement and improve support processes and knowledge base resources.
The ideal candidate will possess strong technical skills, excellent communication abilities, and the ability to work independently and as part of a team. We offer a competitive salary package, including a salary range of $75,000 - $90,000 per year.
What You'll Need:- A minimum of 2 years' experience in supporting Windows 11 end-user devices.
- Strong technical skills, including proficiency in troubleshooting end-user device issues.
- Familiarity with ITIL processes and service desk tools.
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