Technical Service Desk Professional
1 week ago
Join us at ECS Resource Group Limited as a 2nd Line Engineer in our Edinburgh office We are seeking a highly motivated and experienced professional to provide support for Windows 11 end-user devices.
In this role, you will be responsible for diagnosing, troubleshooting, and resolving complex hardware, software, and configuration issues. You will also be expected to deliver outstanding customer service and maintain accurate records of incidents, resolutions, and updates using the ticketing system.
The salary for this role is estimated to be around £200 p/day, making it an attractive opportunity for those looking to develop their skills and expertise in a fast-paced and dynamic work environment.
We are committed to delivering exceptional customer service and strive to stay up-to-date with Windows 11 updates, best practices, and new features. If you are passionate about technology and enjoy working with people, then this could be the perfect opportunity for you.
Job Description:- Act as the central point of contact for customers requiring technical support for Windows 11 devices.
- Deliver outstanding customer service and provide support as and when required.
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