Technical Help Desk Professional
12 hours ago
Job Summary: We are seeking a Technical Help Desk Professional to join our IT team at Build a Rocket Boy in Edinburgh, Scotland. This is a full-time position that requires excellent communication skills, technical expertise, and a passion for problem-solving.
Key Responsibilities:
- Respond to and resolve technical queries from users via phone, email, and in-person visits.
- Configure and maintain user accounts in various systems, including Office 365, Perforce, and Atlassian tools.
- Diagnose and troubleshoot hardware and software issues, providing timely solutions to ensure minimal disruption to users.
- Collaborate with the IT team to develop and implement technical procedures and best practices.
Requirements:
- A minimum of 2 years of experience in a technical support role, preferably in an IT environment.
- Excellent communication and interpersonal skills, with the ability to interact with users at all levels.
- Strong analytical and problem-solving skills, with the ability to research and resolve complex technical issues.
What We Offer:
- A salary of £50,000 per annum, plus a range of benefits including pension scheme, private medical insurance, and more.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic and supportive work environment that values employee well-being and growth.
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