Help Desk Specialist

6 days ago


Edinburgh, Edinburgh, United Kingdom Gilson Gray LLP Full time

At Gilson Gray LLP, we're looking for a talented Help Desk Specialist to join our team in Edinburgh. This exciting role will see you providing top-notch technical support to our staff and expanding client base.

We're offering a competitive salary of £25,000 - £35,000 per annum, depending on experience.

This is a fantastic opportunity to grow professionally and personally, with exposure to a wide range of technologies and the chance to engage in diverse activities that will contribute to your career development and enhance your skill set.

The Role

We require an enthusiastic and dynamic individual who will assist in the installation, support, and maintenance of the company's computer systems. You will be responsible for ensuring that the individual elements of the system, including hardware and software, are working correctly.

The successful candidate will be responsible for:

  • Delivering exceptional 1st Line support to our staff by communicating with them clearly and accurately
  • Setting up computer hardware and installing software required by the business
  • Escalating support incidents when first time fix is not possible within a reasonable time
  • Providing technical support and fault diagnosis
  • Effectively communicating with colleagues and suppliers

As a Help Desk Specialist at Gilson Gray LLP, you'll have the opportunity to work in a fast-paced and supportive environment, with access to cutting-edge technology and training opportunities.



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