IT Support Specialist
18 hours ago
Job Title: IT Support Specialist
We are seeking a skilled IT Support Specialist to join our team at Lane Clark & Peacock LLP in Edinburgh. As an IT Support Specialist, you will be the front-line support for users, addressing issues that cannot be resolved through automation or self-service tools.
Key Responsibilities:
- Serve as the first point of contact for users, providing technical assistance and troubleshooting services.
- Implement AI-driven tools in troubleshooting, balancing the strengths of both automation and human expertise.
- Continuously analyse and provide feedback on AI workflows, ensuring they are tailored to handle real-world complexities.
- Document, prioritise, and track incidents and requests in the service desk system, emphasising the diagnostic steps and coordination efforts taken.
About Us:
Lane Clark & Peacock LLP is a leading independent consultancy that uses powerful analytics fused with human expertise to shape a more positive future. We provide market-leading capabilities across pensions and financial services, energy, health, and analytics.
Salary: £45,000 - £60,000 per annum (dependent on experience)
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