IT Support Specialist

20 hours ago


Edinburgh, Edinburgh, United Kingdom Head Resourcing Full time £40,000
Job Title: IT Support Specialist

We are seeking an experienced IT Support Specialist to join our team in Edinburgh. As an IT Support Specialist, you will be responsible for providing first-class customer service and technical support to our staff.

Key Responsibilities:
• Investigate and resolve a wide range of technical issues both in person and remotely
• Work closely with the EPOS team to provide configuration, support, and maintenance to the till system
• Troubleshoot Microsoft-based operating systems with emphasis on Office 365 – Intune, Autopilot, etc

Requirements:
• Knowledge of EPOS systems, preferably MIDAS (Swan Retail) or LS Retail
• Previous experience in a 1st or 2nd line support position
• Excellent communication skills both written and verbal

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