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IT Support Specialist
1 month ago
Job Overview
We are seeking a skilled IT Support Specialist to join our team at SLR. As an IT Support Specialist, you will be responsible for providing timely and effective technical support to end-users, addressing hardware and software issues both locally and remotely, and collaborating with team members to troubleshoot and diagnose technical problems.
About the Role
This is an exciting opportunity to work in a dynamic and collaborative environment, contributing to the delivery of excellent customer service and providing technical expertise to support the business. You will have the opportunity to work with a range of technologies, including Windows 10, Microsoft O365, and Active Directory, and will be expected to maintain a proactive approach to learning and adapting to new technologies and industry developments.
Key Responsibilities
- Provide technical support to end-users, addressing hardware and software issues both locally and remotely.
- Collaborate with team members to troubleshoot and diagnose technical problems.
- Attend regular training sessions to stay updated on new technologies, industry trends, and best practices.
- Contribute ideas for improving support processes, documentation, and overall efficiency.
- Provide excellent customer service, demonstrating a positive and professional demeanor in all interactions.
About Us
At SLR, we are committed to being an equal opportunities employer and fostering an inclusive environment where all people can thrive. We welcome applications from all individuals, regardless of their background, and are committed to ensuring that all applicants have equitable support when applying to SLR.
