IT Support Specialist

4 days ago


Edinburgh, Edinburgh, United Kingdom Shepherd and Wedderburn LLP Full time

We are seeking an IT Support Specialist to join our Shepherd and Wedderburn Service Desk team.

Job Overview

The successful candidate will provide first, second and third line support to 500+ users across Edinburgh, Glasgow and London. They will also be involved in the planning, delivery and documentation of projects.

Key Responsibilities
  • To test, commission and install new software, hardware and IT systems.
  • Contribute to the development and documentation of IT procedures and processes.
  • Act as a technical resource in projects as directed by manager.
  • To provide 2nd line application, OS and hardware support for internal and remote workers.
Requirements
  • Experience of OS and application deployment.
  • Strong technical support capability covering Windows 10, MS Office, Active Directory, MS Exchange and iOS configuration (including EMM experience).
  • Service Desk experience providing support to a multi-site organisation.

Estimated Salary: £25,000 - £35,000 per annum

We strive to provide a supportive, inclusive and high performance working environment, where everyone feels they belong. Diversity and inclusion is at the heart of our business and we therefore encourage candidates from different backgrounds to consider opportunities at all levels of the organisation.


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