Front Desk Representative

3 weeks ago


Edinburgh, Edinburgh, United Kingdom Delta Hotels Edinburgh Full time
Delta Hotels Edinburgh Job Description

As a Front Desk Representative at Delta Hotels Edinburgh, you will play a key role in delivering exceptional customer service to our guests. Your primary responsibility will be to ensure that every guest feels welcome and valued throughout their stay.

Main Responsibilities:
  • Anticipate and Deliver Guest Needs: Anticipate and deliver guest needs based on our company standards, ensuring that every guest has a seamless and enjoyable experience.
  • Engage Confidently with Guests: Engage confidently and professionally with guests at all times, responding promptly to their requests and resolving any issues that may arise.
  • Check-In and Check-Out Process: Ensure smooth check-in and check-out processes for guests, ensuring that they have a hassle-free experience from arrival to departure.
  • Process Payments: Process various payment types, including room charges, cash, and debit/credit, accurately and efficiently.
  • Communicate between Departments: Communicate between departments on specific guest requests, ensuring that every guest receives the best possible service.


Benefits:
  • Discounted Room Rates: Enjoy discounted room rates worldwide, perfect for exploring new destinations or relaxing in your favorite cities.
  • Food and Beverage Discounts: Receive discounts on food and beverage at Marriott hotels globally, treating yourself to a culinary adventure or simply enjoying a quiet evening in.
  • Training and Development: Benefit from personalized training and development opportunities, helping you grow both personally and professionally.
  • Free Car Parking: Enjoy free car parking, making it easier to get around the city or explore local attractions.
  • Wellness Programs: Take advantage of wellness programs, designed to help you maintain a healthy work-life balance.
  • Free Meals: Enjoy free meals on duty, fueling your body and mind for another productive day.
  • Leisure Club Access: Gain access to the Leisure Club, offering a range of amenities and activities to enjoy in your free time.
  • Ongoing Incentives: Benefit from ongoing incentives for performance, recognizing your hard work and dedication.


Estimated Salary: $48,000 per annum, located in Edinburgh, United Kingdom. If you are a motivated individual who is passionate about delivering purposeful service and focusing on details that matter, we encourage you to apply.

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