Resident Services Coordinator

2 days ago


Manchester, United Kingdom urbanbubble Full time

urbanbubble is redefining the way properties are run through community building, customer care, and innovation. We're proud to serve 14,000 residents and growing. As a Resident Services Coordinator, you will play a vital role in delivering this vision by administering all tenancies, ensuring compliance with resident files, and providing exceptional customer service.

Job Description

This is a dynamic role that requires a strong administrative background, excellent communication skills, and the ability to work effectively in a fast-paced environment. You will be responsible for:

  • Managing daily prospect/leads from internal management systems via phone or email.
  • Carrying out apartment inspections, creating reports, and identifying/reporting any maintenance issues.
  • Administering tenancies and renewals, including preparing documents and communicating with residents.
  • Coordinating check-out appointments with 3rd party Inventory clerks.
  • Providing support and cover for Front of House staff, assisting with tenant inquiries, and ensuring consistent lunch break coverage.
  • Assisting with the planning and organisation of Residents' events.
What We Offer

In addition to a competitive salary, we offer a range of benefits, including enhanced family leave policies, cycle-to-work scheme, season ticket loan, pet lovers' Friday, enhanced sick pay, study support, and much more.

Estimated Salary: £26,000 - £32,000 per annum depending on experience.



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