Resident Services Coordinator

2 weeks ago


Greater Manchester, United Kingdom Anchor Full time

**About You**

We are seeking a Resident Services Coordinator to join our team in managing rented accommodation for older people. The ideal candidate will have a passion for providing independence and security within a happy community.

The successful applicant will be responsible for:

  • Managing properties, supporting residents to live independent lives, and ensuring that their homes are well maintained and repaired to a high standard.
  • Letting properties, managing rent accounts, dealing with anti-social behaviour, and collaborating with departments across the organisation.
  • Building strong relationships with residents, listening to their concerns, and addressing issues before they become complaints.
  • Taking ownership of investigations when complaints arise, ensuring that residents are listened to and kept informed.
  • Maintaining resident trust and confidence in Anchor through effective communication, setting expectations, and delivering results.

The successful candidate will have previous experience in housing or care, with excellent relationship management and communication skills. Ideally, you will have worked with vulnerable client groups and possess a willingness to learn and problem-solve.

What We Offer

  • A competitive salary of up to £26,707 per annum.
  • An opportunity to work with a leading provider of housing for older people.
  • A chance to make a positive impact on the lives of residents.
  • Ongoing training and development opportunities.
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