Resident Engagement Coordinator

5 months ago


Manchester, United Kingdom urbanbubble Full time

We’re searching for an incredible **Resident Engagement Coordinator **for our residential communities across the UK

Our **Resident Engagement Coordinator **plays a key role by providing administrative support to the team by ensuring that all our outgoing communication is spot on and in line with our values. We're looking for someone who can assist in delivering a comms schedule (both internally and externally) and helps us develop and maintain a new high standard when it comes to all things communication Ensuring that all resident communications are compliant, and that continuous improvement projects within the department are carried out to enhance the customer journey will be area in which you can shine

**What do we offer?**
- We offer amazing benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more.
- We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub

**What will you do?**
- Ensure communications issued to customers are effective, written in the correct tone of voice, are issued within agreed timescale via all appropriate communication channels
- Assist the Head of Communities to develop central communications timelines across Residential, to include an annual internal and external communications schedule, which is regularly reviewed, amended and updated
- Develop and maintain templates for standard letters across the Department, including App content and mandatory information requirements, proactively promoting the use of these templates
- Ensuring a consistent tone of voice is used in all outgoing communications across the Department ,educating teams on best practice
- To work with the Residential SMT to develop and maintain a communications Library to be used across Department
- Support continuous improvement projects within the Department to enhance the customer journey
- Work with all internal stakeholders to ensure communications are distributed effectively, and in line with data/legal requirements
- Work alongside our key stakeholders to understand communication requirements within their business areas
- Working closely with the data team to ensure relevant guidelines are met in relation to data protection requirements, and performing regular data cleanses of the Residential database

**What are we looking for?**
- Experience of meeting and exceeding customer needs
- Experience of working in a fast paced environment, and consistently meeting deadlines
- Experience of working a the property industry (although this is not essential)
- Knowledge of key technology, such as telephone systems, access controls, printer/scanner, internal systems and Microsoft 365.

We’re not your usual property company. We’re the North West’s leading property managing agent.

At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential.

So, what do you say - interested?



  • Manchester, United Kingdom https:jobs-redefined.cositemap.xml Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Company Description Do you share our passion for creating a safe, secure, and affordable place for everyone to call home? That's exactly what we're working towards at Affordable Homes. With a fast-growing pipeline, we collaborate with well-known developers,...


  • Manchester, United Kingdom Vita Student Full time

    Vita Student is looking for a skilled Resident Experience Coordinator to join our facilities team. As a key member of our team, you will be responsible for providing exceptional customer service to our residents, ensuring their stay with us is enjoyable and hassle-free.In this role, you will work closely with our student community to understand their needs...


  • Littleborough, Greater Manchester, United Kingdom Towerview Care Ltd Full time €12

    Wellbeing and Engagement Coordinator (Activity Coordinator) Smithy Bridge Court Littleborough (10.00am 6.00pm) Monday Sunday including weekends on a rota basis, bank holidays and occasional evenings. Full Time / Part Time positions Available Hourly rate: £11.85 Do you have the passion and drive to motivate people to maintain their existing hobbies and...


  • Manchester, United Kingdom Resident Advisor Full time

    About the Role: We are seeking an experienced Android Developer to join our team at Resident Advisor. As a key member of our development team, you will be responsible for developing and maintaining our Android applications, ensuring they meet the highest standards of quality and performance.Key Responsibilities:Develop and maintain our Android applications,...


  • Manchester, United Kingdom Towerview Care Ltd Full time

    Welcome to Towerview Care Ltd. We are seeking a Wellbeing and Engagement Coordinator to join our team in a full-time or part-time capacity. Key Responsibilities:• Coordinate wellbeing and engagement activities for our residents.• Work on a rota basis, including weekends, bank holidays, and occasional evenings.Benefits:• Competitive hourly rate of...


  • Manchester, United Kingdom Emanuel Whittaker Ltd Full time

    {"Role": "Resident Liaison and Communication Specialist", "Responsibilities": "To provide consultation and support to tenants / residents prior to, during and after the works to their homes, ensuring high levels of customer satisfaction.", "Scope of Job": "To provide resident liaison services on specified site(s) throughout Greater Manchester and...


  • Manchester, United Kingdom Manchester Metropolitan University Full time

    Are you a confident, positive and enthusiastic individual with experience working with young people in a Residential setting or similar environment and do you have a range of strengths, including a passion for customer service, customer support, event planning & running? If so, this is your chance to become our Resident Student Engagement Officer in...


  • Manchester, United Kingdom Downing Full time

    **Resident Services Associate** **Manchester** **Full-Time** **Permanent** Square Gardens by Downing Living is centred around green and open landscaped spaces. Fundamental to our brand is delivering a sustainable place to live and gather with exclusive shared resident amenities and services. The Resident Services Associate is generally the first point...


  • Manchester, United Kingdom Downing Full time

    **Resident Services Associate** **Manchester** **Full-Time** **Permanent** Square Gardens by Downing Living is centred around green and open landscaped spaces. Fundamental to our brand is delivering a sustainable place to live and gather with exclusive shared resident amenities and services. The Resident Services Associate is generally the first point...


  • Manchester, United Kingdom The University of Manchester Full time

    The Productivity Institute is a nation - wide research institute in the United Kingdom, headquartered at Alliance Manchester Business School and funded by the Economic and Social Research Council (ESRC), focusing on improving productivity and living standards across the UK economy. We are doing this through frontier research and strong regional engagement...

  • Resident Host

    6 months ago


    Manchester, United Kingdom Get Living Full time

    **Overall Purpose** This role is the host and centre of the neighbourhood community and engages daily with residents, connecting people and creating a unique and memorable experience for residents. This role is responsible for delivering resident satisfaction by providing efficient and welcoming assistance with all requests, ensuring a smooth and seamless...


  • Manchester, United Kingdom Care UK Full time

    Dining Room Support Assistant Role Summary:We are seeking an experienced and passionate individual to join our team as a Dining Room Support Assistant at Care UK. This is an exciting opportunity to make a real difference in the lives of our residents and contribute to the success of our organization.The successful candidate will have excellent communication...


  • Manchester, United Kingdom GMCA Full time

    Salary: £45,000 - £55,000 per annumAbout the RoleThe Communications and Engagement Lead Officer (Connected Places) is a new opportunity for an experienced communications professional to contribute to the delivery of connected places projects in Greater Manchester.This role will work across project partners to coordinate resident and wider stakeholder...


  • Manchester, United Kingdom The University of Manchester Full time

    The Productivity Institute is a nationwide research institute in the United Kingdom, headquartered at Alliance Manchester Business School and funded by the Economic and Social Research Council (ESRC), focusing on improving productivity and living standards across the UK economy. We are doing this through frontier research and strong regional engagement with...


  • Manchester, United Kingdom Legal & General Group Full time

    Job SummaryWe are seeking a Resident Client Services Manager to join our team at Legal & General Group. As a key member of our organization, you will be responsible for overseeing resident engagement functions, ensuring that our services meet the highest standards of quality and excellence.Your primary focus will be on creating formal structures of resident...


  • Manchester, United Kingdom Towerview Care Ltd Full time

    Wellbeing and Engagement Coordinator (Activity Coordinator) Smithy Bridge Court Littleborough (10.00am 6.00pm) Monday Sunday including weekends on a rota basis, bank holidays and occasional evenings. Full Time / Part Time positions Available Hourly rate: £11.85 Do you have the passion and drive to motivate people to maintain their existing hobbies...


  • Manchester, United Kingdom Fawkes & Reece (North) Full time

    At Fawkes & Reece (North), we are seeking a highly skilled Resident Liaison Officer to join our team in Greater Manchester, Bolton, Oldham, and Rochdale. As part of our social housing contractor, you will play a crucial role in delivering exceptional customer service to residents during kitchen and bathroom schemes.The successful candidate will have a strong...


  • Manchester, United Kingdom CIH International Housing Group Full time

    About the RoleWe are seeking a highly skilled Resident Client Services Manager to join our team at CIH International Housing Group. As a key member of our organization, you will be responsible for overseeing resident engagement functions, ensuring that our services meet the needs of our customers.Key Responsibilities:Develop and implement resident engagement...


  • Manchester, United Kingdom Cobalt Recruitment Full time

    Job Title: Resident Experience ManagerCobalt Recruitment is currently hiring for a Resident Experience Manager to join our team at a prestigious Build to Rent development in Manchester.Key Responsibilities:Promoting excellent customer service and building strong relationships with residentsProviding site tours and viewingsInspecting communal spaces and...


  • Manchester, United Kingdom Legal & General Group Full time

    Resident Client Services ManagerWe are seeking a highly skilled Resident Client Services Manager to join our team at Legal & General Group. As a key member of our organization, you will be responsible for overseeing resident engagement functions, ensuring that our services meet the highest standards of quality and excellence.Key Responsibilities:Develop and...