Resident Services Associate

6 months ago


Manchester, United Kingdom Downing Full time

**Resident Services Associate**

**Manchester**

**Full-Time**

**Permanent**

Square Gardens by Downing Living is centred around green and open landscaped spaces. Fundamental to our brand is delivering a sustainable place to live and gather with exclusive shared resident amenities and services.

The Resident Services Associate is generally the first point of contact, therefore has the responsibility of being an excellent brand ambassador for Downing. This exciting, fast-paced position will involve working as part of a small team and undertaking an extremely varied workload. Some of the main duties include:
**Duties and Responsibilities**
- Respond positively and quickly to resident enquiries and complaints and take appropriate action in line with company procedures.
- Ensure the building is managed and maintained in line with company policies and procedures to make sure the residents receive a high-quality service.
- Comply and participate with the schemes’ Health and Safety requirements.
- Create a friendly and safe environment for residents to feel comfortable speaking with the team about concerns they might have about their apartment or wellbeing.
- Always interact with residents professionally, showing empathy towards any issues you may find and understanding that this is their home.
- Promote renewals and carry out leasing activities such as viewings and subsequent follow ups.
- Complete administrative tasks in line with company polices and procedures, such as maintenance requests, tenancy administration and system updates.
- Support in the creation of a positive, memorable experience for residents.
- Updating the company in-house booking and resident relationship management system.
- Engage with the residents to capture feedback and insight to improve services to their needs.
- Participate in diverse events for residents to join in in.
- Support the coordination of any ‘open house’ days
- Assist with periodic and tenancy end inspections.
- Chase outstanding rent arrears.
- Develop and maintain local knowledge and information relevant to residents.
- To maintain the sites review scores across all platforms above 4 star
- Have regard for resident welfare and if necessary, liaise with the appropriate welfare professionals.
- Manage the incoming post and deliveries and ensure it is distributed efficiently.

**Attributes & Skills**
- Previous experience in a residential property would be an advantage.
- Ability to influence, adapt and be motivated in exceeding resident expectations and sales targets.
- Experienced in working to targets, understanding the importance of achieving deadlines and ensuring quality output.
- Excellent resident service skills.
- Professional presentation, confident and outgoing in nature.
- A strong team player supporting all colleagues when required. ; confident in their approach to be able to put forward suggestions and ideas.
- Able to use initiative to enhance the reputation of the brand and contribute to increased profitability.
- Well organised, ability to problem solve, prioritise and work under pressure
- Attention to detail in personal presentation.
- Excellent verbal and written communication skills.
- Fluent in written and verbal English, culturally aware and able to adapt communication style.
- Local understanding and knowledge of the city, it’s people, culture and social scene would be an advantage but is not essential.

**Hours of Work**
- 40 hours per week
- Days of Work: Monday - Friday with 1 Saturday in 5 on a rota basis.
- Hours of work: Between 8:00 & 19:00

**Benefits**
- Competitive salary
- 25 days holiday, plus bank holidays
- Paid overtime
- Pension scheme
- Life Assurance cover
- Employee Assistance Scheme

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Life insurance

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (required)

Work Location: In person



  • Manchester, United Kingdom Bamford Contract Services Full time

    **Resident Experience Associate** **Temp to Perm** **Salford** **4 on and 4 off Shift Pattern** **12 Hours 7am-7pm** **Salary: £25,000 per annum** **Bonus: 10% yearly bonus** Our prestigious build-to-rent company is seeking a Resident Experience Associate to join our team in Salford. Our building features a collection of luxurious apartments and...


  • Manchester, United Kingdom Downing Full time

    **Resident Services Associate** **Manchester** **Full-Time** **Permanent** Square Gardens by Downing Living is centred around green and open landscaped spaces. Fundamental to our brand is delivering a sustainable place to live and gather with exclusive shared resident amenities and services. The Resident Services Associate is generally the first point...


  • Manchester, United Kingdom Nexus Recruitment Full time

    Nexus Recruitment are working with an award winning Build to Rent operator who are looking for a Resident Services Associate to ensure the smooth running of a prime building in Manchester. Providing high-end customer service at all times, you will be supporting residents from move in, to the point of move out and everything in between. You will ensure the...


  • Manchester, United Kingdom Swan street house ila Full time

    **RESIDENCE SERVICE ASSISTANT - Swan street house - Manchester** **ABOUT US** ila (I live around), is an emerging Build to Rent property management company, real estate investor, developer, and operator with a Build - to-Rent residential portfolio of over 3,800 homes. We celebrate all that is great about city centre living and offer a service led approach...


  • Manchester, United Kingdom urbanbubble Full time

    We’re searching for an incredible **Resident Services Assistant!** The Resident Services Assistant plays a key role in our community from first point of contact through to complete departure administering all tenancies. Ensuring that all resident files are compliant, delivering the best customer service to existing residents and new prospects, assisting...


  • Manchester, United Kingdom Resident Advisor Full time

    About the Role: We are seeking an experienced Android Developer to join our team at Resident Advisor. As a key member of our development team, you will be responsible for developing and maintaining our Android applications, ensuring they meet the highest standards of quality and performance.Key Responsibilities:Develop and maintain our Android applications,...


  • Manchester, United Kingdom urbanbubble Full time

    urbanbubble is redefining the way properties are run through community building, customer care, and innovation. We're proud to serve 14,000 residents and growing. As a Resident Services Coordinator, you will play a vital role in delivering this vision by administering all tenancies, ensuring compliance with resident files, and providing exceptional customer...


  • Manchester, United Kingdom Vita Student Full time

    **Job Summary:** Resident Services AssistantWe are seeking a meticulous and friendly Resident Services Assistant to support our team in maintaining a clean and welcoming environment for our residents.Responsibilities include adhering to cleaning schedules, tidying external areas, smoking zones, and bin stores, as well as providing exceptional customer...


  • Manchester, United Kingdom Care UK Full time

    Dining Room Support Assistant Role Summary:We are seeking an experienced and passionate individual to join our team as a Dining Room Support Assistant at Care UK. This is an exciting opportunity to make a real difference in the lives of our residents and contribute to the success of our organization.The successful candidate will have excellent communication...


  • Manchester, United Kingdom urbanbubble Full time

    Role OverviewWe're seeking a highly motivated Resident Services Assistant to join our team at urbanbubble. As a key member of our community team, you'll play a vital role in ensuring the smooth day-to-day management of our properties.Key Responsibilities• Manage prospect/leads from our internal management system via phone or email, providing exceptional...


  • Manchester, United Kingdom CV-Library Full time

    Housing Operations SpecialistWe are seeking an experienced housing operations specialist to join our team. The successful candidate will have a proven track record of delivering excellent resident services and driving change aligned with organizational objectives.About the Role:The primary responsibility of this role is to manage a team of housing...


  • Manchester, United Kingdom Nicholas James Care Homes Ltd Full time

    Our Mission">Nicholas James Care Homes Ltd prioritizes local candidates to ensure residents receive the best possible care.">We strive to create a rewarding and enriching career path for our caregivers, fostering growth and development opportunities.">Caregiving Roles">Join our dynamic teams in various locations across the UK, offering comprehensive training...


  • Manchester, United Kingdom Ionic Recruitment Ltd Full time

    **Resident Liaison Officer** **Manchester** **Long Term Temporary - 12 - 18 months, potential to go permanent** **£14ph** An established contractor specialising in fire safety and electrical services throughout the UK are actively looking to recruit a Resident Liaison officer on a permanent basis to start on a project due to continuous growth and...


  • Greater Manchester, United Kingdom Anchor Full time

    **About You**We are seeking a Resident Services Coordinator to join our team in managing rented accommodation for older people. The ideal candidate will have a passion for providing independence and security within a happy community.The successful applicant will be responsible for:Managing properties, supporting residents to live independent lives, and...


  • Manchester, United Kingdom Homes for Students Full time

    Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Ashton House as a Resident Services Assistant working 20 hours per week, between 9.00am to 5.00pm Monday to Friday. At Homes for Students, we are...


  • Manchester, United Kingdom Compass Associates Full time

    Compass Associates offers a dynamic and supportive environment for junior doctors to grow and develop their careers. As an Oncology Resident, you will be part of a multi-skilled and experienced resident team, responsible for daily inpatient needs, clerk new admissions, address medical emergencies, manage end-of-life care, and learn across clinical oncology,...


  • Manchester, United Kingdom Bell Building Projects Full time

    **Resident Liaison Officer** **Bell Building Projects** **Manchester** We are an established construction company, based in Glasgow, Bristol, and Manchester, undertaking new build, refurbishment facades, and insurance reinstatement work within the industrial, commercial, residential, and retail sectors throughout the United Kingdom. An excellent...

  • Resident Host

    6 months ago


    Manchester, United Kingdom Get Living Full time

    **Overall Purpose** This role is the host and centre of the neighbourhood community and engages daily with residents, connecting people and creating a unique and memorable experience for residents. This role is responsible for delivering resident satisfaction by providing efficient and welcoming assistance with all requests, ensuring a smooth and seamless...


  • Manchester, United Kingdom Rendall & Rittner Full time

    Become Part of Our TeamRendall & Rittner, a leading provider of Residential Leasehold Property Management, is seeking a reliable Residential Services Associate to enhance their operations. This role presents a unique opportunity for career growth and professional development.Job Summary: Residential Services AssociateWork Location: ManchesterWorking Hours:...

  • Lettings Associate

    6 months ago


    Manchester, United Kingdom Residential Living Recruitment Full time

    Exciting opportunity for a Lettings Associate to be part of the opening team of a luxury Build to Rent (BTR) development in Manchester. **Salary**:£28,000 per annum plus Bonus **Job type**:Permanent **Location**:Manchester **Work Pattern**:Monday - Friday, alternative weekends With an eye for detail, it will be your responsibility to ensure that there...