Resident Experience Associate
7 months ago
**Resident Experience Associate**
**Temp to Perm**
**Salford**
**4 on and 4 off Shift Pattern**
**12 Hours 7am-7pm**
**Salary: £25,000 per annum**
**Bonus: 10% yearly bonus**
Our prestigious build-to-rent company is seeking a Resident Experience Associate to join our team in Salford. Our building features a collection of luxurious apartments and boasts exceptional amenities and customer service. We are looking for a dedicated and people-oriented individual to help us maintain our high standards and achieve our goals.
**The Role**
**Key Responsibilities**
- Provide exceptional customer service to residents and visitors
- Conduct viewings with potential residents and provide up-to-date information
- Promote a friendly and community-oriented atmosphere
- Address and resolve resident issues and service requests in a timely and professional manner
- Process payments and monitor and chase rent arrears according to company procedures
- Provide information and recommendations for the local area
- Maintain positive resident reviews on various online platforms
- Update social media accounts
- Assist with planning and hosting networking events
- Manage reception and communal areas
- Support with compliance testing and recording in line with company health and safety policies
**Experience**
- Previous experience in a similar role, preferably in the build-to-rent, purpose-built student accommodation, or hospitality industry
- Excellent English language skills, both written and spoken
- IT proficiency, including MS Office and relevant software
- Experience with social media in a work environment
If you are looking for a new role and believe you have what it takes to excel in this position, please submit your CV for consideration.
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