Resident Experience Coordinator

3 days ago


Manchester, United Kingdom Cobalt Recruitment Full time
Job Title: Front of House Representative

Cobalt Recruitment is looking for a highly motivated individual to fill the role of Front of House Representative in our luxurious development in Manchester. This position comes with a competitive salary of around £26,000 per annum.

In this role, you will be responsible for delivering exceptional customer service to our residents, conducting viewings and tours, and maintaining the overall aesthetic of the building. You will work closely with the Community Manager to ensure that residents receive a first-class experience. We are looking for someone with a strong background in customer-facing roles, preferably in hospitality or property management. If you are a people person who enjoys working in a fast-paced environment, we encourage you to apply.

Key Responsibilities:
  • Provide exceptional customer service to residents
  • Conduct viewings and tours of the building
  • Maintain the overall aesthetic of the building
  • Work closely with the Community Manager to deliver a first-class experience
Requirements:
  • Demonstrable experience of working in customer-facing role; hospitality/property/customer service background
  • Awareness of H&S requirements on-site and a demonstrable ability to implement H&S on site
  • Continually strives to improve knowledge, skills and abilities to produce the best results
  • A flexible approach, dedication to working well in a team
  • Positive attitude and ability to go above and beyond for residents with little supervision
  • Proficient with common software eg Microsoft/Windows etc
  • Excellent communication skills, including written and verbal English and numeracy
  • Experience with events desirable


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