Resident Services Associate
6 months ago
**Resident Services Associate**
**Manchester**
**Full-Time**
**Permanent**
Square Gardens by Downing Living is centred around green and open landscaped spaces. Fundamental to our brand is delivering a sustainable place to live and gather with exclusive shared resident amenities and services.
The Resident Services Associate is generally the first point of contact, therefore has the responsibility of being an excellent brand ambassador for Downing. This exciting, fast-paced position will involve working as part of a small team and undertaking an extremely varied workload. Some of the main duties include:
**Duties and Responsibilities**
- Respond positively and quickly to resident enquiries and complaints and take appropriate action in line with company procedures.
- Ensure the building is managed and maintained in line with company policies and procedures to make sure the residents receive a high-quality service.
- Comply and participate with the schemes’ Health and Safety requirements.
- Create a friendly and safe environment for residents to feel comfortable speaking with the team about concerns they might have about their apartment or wellbeing.
- Always interact with residents professionally, showing empathy towards any issues you may find and understanding that this is their home.
- Promote renewals and carry out leasing activities such as viewings and subsequent follow ups.
- Complete administrative tasks in line with company polices and procedures, such as maintenance requests, tenancy administration and system updates.
- Support in the creation of a positive, memorable experience for residents.
- Updating the company in-house booking and resident relationship management system.
- Engage with the residents to capture feedback and insight to improve services to their needs.
- Participate in diverse events for residents to join in in.
- Support the coordination of any ‘open house’ days
- Assist with periodic and tenancy end inspections.
- Chase outstanding rent arrears.
- Develop and maintain local knowledge and information relevant to residents.
- To maintain the sites review scores across all platforms above 4 star
- Have regard for resident welfare and if necessary, liaise with the appropriate welfare professionals.
- Manage the incoming post and deliveries and ensure it is distributed efficiently.
**Attributes & Skills**
- Previous experience in a residential property would be an advantage.
- Ability to influence, adapt and be motivated in exceeding resident expectations and sales targets.
- Experienced in working to targets, understanding the importance of achieving deadlines and ensuring quality output.
- Excellent resident service skills.
- Professional presentation, confident and outgoing in nature.
- A strong team player supporting all colleagues when required. ; confident in their approach to be able to put forward suggestions and ideas.
- Able to use initiative to enhance the reputation of the brand and contribute to increased profitability.
- Well organised, ability to problem solve, prioritise and work under pressure
- Attention to detail in personal presentation.
- Excellent verbal and written communication skills.
- Fluent in written and verbal English, culturally aware and able to adapt communication style.
- Local understanding and knowledge of the city, it’s people, culture and social scene would be an advantage but is not essential.
**Hours of Work**
- 40 hours per week
- Days of Work: Monday - Friday with 1 Saturday in 5 on a rota basis.
- Hours of work: Between 8:00 & 19:00
**Benefits**
- Competitive salary
- 25 days holiday, plus bank holidays
- Paid overtime
- Pension scheme
- Life Assurance cover
- Employee Assistance Scheme
**Job Types**: Full-time, Permanent
**Benefits**:
- Life insurance
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer Service: 1 year (required)
Work Location: In person
-
Resident Experience Associate
7 months ago
Manchester, United Kingdom Bamford Contract Services Full time**Resident Experience Associate** **Temp to Perm** **Salford** **4 on and 4 off Shift Pattern** **12 Hours 7am-7pm** **Salary: £25,000 per annum** **Bonus: 10% yearly bonus** Our prestigious build-to-rent company is seeking a Resident Experience Associate to join our team in Salford. Our building features a collection of luxurious apartments and...
-
Resident Services Associate
6 months ago
Manchester, United Kingdom Downing Full time**Resident Services Associate** **Manchester** **Full-Time** **Permanent** Square Gardens by Downing Living is centred around green and open landscaped spaces. Fundamental to our brand is delivering a sustainable place to live and gather with exclusive shared resident amenities and services. The Resident Services Associate is generally the first point...
-
Resident Services Associate
4 days ago
Manchester, United Kingdom Downing Full timeResident Services Associate Manchester Full-Time Permanent Square Gardens by Downing Living is centred around green and open landscaped spaces.Fundamental to our brand is delivering a sustainable place to live and gather with exclusive shared resident amenities and services.The Resident Services Associate is generally the first point of contact, therefore...
-
Resident Services Associate
7 months ago
Manchester, United Kingdom Downing Full timeResident Services Associate Manchester Full-Time Permanent Square Gardens by Downing Living is centred around green and open landscaped spaces. Fundamental to our brand is delivering a sustainable place to live and gather with exclusive shared resident amenities and services.The Resident Services Associate is generally the first point of contact, therefore...
-
Resident Services Associate
7 months ago
Manchester, United Kingdom Downing Full timeResident Services Associate Manchester Full-Time Permanent Square Gardens by Downing Living is centred around green and open landscaped spaces. Fundamental to our brand is delivering a sustainable place to live and gather with exclusive shared resident amenities and services.The Resident Services Associate is generally the first point of contact, therefore...
-
Resident Services Associate
7 months ago
Manchester, United Kingdom Nexus Recruitment Full timeNexus Recruitment are working with an award winning Build to Rent operator who are looking for a Resident Services Associate to ensure the smooth running of a prime building in Manchester. Providing high-end customer service at all times, you will be supporting residents from move in, to the point of move out and everything in between. You will ensure the...
-
Resident Services Associate
7 months ago
Manchester, UK, Greater Manchester, United Kingdom Downing Full timeResident Services Associate Manchester Full-Time Permanent Square Gardens by Downing Living is centred around green and open landscaped spaces. Fundamental to our brand is delivering a sustainable place to live and gather with exclusive shared resident amenities and services.The Resident Services Associate is generally the first point of contact, therefore...
-
Resident Services Associate
1 week ago
Manchester, United Kingdom Homes For Students Full timeWe are seeking an experienced Resident Services Assistant to join our team at Homes for Students. As a key member of our operations team, you will play a vital role in providing exceptional customer service to our students and visitors. With a focus on delivering cheerful and attentive reception services, you will ensure that all interactions with our team...
-
Resident Services Assistant
7 months ago
Manchester, United Kingdom Swan street house ila Full time**RESIDENCE SERVICE ASSISTANT - Swan street house - Manchester** **ABOUT US** ila (I live around), is an emerging Build to Rent property management company, real estate investor, developer, and operator with a Build - to-Rent residential portfolio of over 3,800 homes. We celebrate all that is great about city centre living and offer a service led approach...
-
Resident Services Assistant
7 months ago
Manchester, United Kingdom urbanbubble Full timeWe’re searching for an incredible **Resident Services Assistant!** The Resident Services Assistant plays a key role in our community from first point of contact through to complete departure administering all tenancies. Ensuring that all resident files are compliant, delivering the best customer service to existing residents and new prospects, assisting...
-
Resident Services Coordinator
6 days ago
Manchester, United Kingdom urbanbubble Full timeWe're looking for a bold and ambitious Resident Services Assistant to manage and create communities for our residents at urbanbubble.About the CompanyAt urbanbubble, we're redefining the way properties are run through community building, customer care, and innovation. We're proud to serve 14,000 residents and growing.Job DescriptionThis is a unique...
-
Resident Services Coordinator
2 weeks ago
Manchester, United Kingdom urbanbubble Full timeurbanbubble is redefining the way properties are run through community building, customer care, and innovation. We're proud to serve 14,000 residents and growing. As a Resident Services Coordinator, you will play a vital role in delivering this vision by administering all tenancies, ensuring compliance with resident files, and providing exceptional customer...
-
Resident Services Assistant
3 weeks ago
Manchester, United Kingdom Vita Student Full time**Job Summary:** Resident Services AssistantWe are seeking a meticulous and friendly Resident Services Assistant to support our team in maintaining a clean and welcoming environment for our residents.Responsibilities include adhering to cleaning schedules, tidying external areas, smoking zones, and bin stores, as well as providing exceptional customer...
-
Resident Services Coordinator
9 hours ago
Manchester, United Kingdom urbanbubble Full timeWe're searching for an exceptional Resident Services Coordinator to join our team at urbanbubble, the North West's leading property managing agent.Job Summary:To provide administrative support in the management of tenancies, ensuring all resident files are compliant.To deliver outstanding customer service to existing residents and new prospects, assisting...
-
Android Software Developer
1 month ago
Manchester, United Kingdom Resident Advisor Full timeAbout the Role: We are seeking an experienced Android Developer to join our team at Resident Advisor. As a key member of our development team, you will be responsible for developing and maintaining our Android applications, ensuring they meet the highest standards of quality and performance.Key Responsibilities:Develop and maintain our Android applications,...
-
Resident Services Coordinator
3 weeks ago
Manchester, United Kingdom urbanbubble Full timeRole OverviewWe're seeking a highly motivated Resident Services Assistant to join our team at urbanbubble. As a key member of our community team, you'll play a vital role in ensuring the smooth day-to-day management of our properties.Key Responsibilities• Manage prospect/leads from our internal management system via phone or email, providing exceptional...
-
Resident Services Director
2 weeks ago
Manchester, United Kingdom CV-Library Full timeHousing Operations SpecialistWe are seeking an experienced housing operations specialist to join our team. The successful candidate will have a proven track record of delivering excellent resident services and driving change aligned with organizational objectives.About the Role:The primary responsibility of this role is to manage a team of housing...
-
Resident Care Associate
2 weeks ago
Manchester, United Kingdom Nicholas James Care Homes Ltd Full timeOur Mission">Nicholas James Care Homes Ltd prioritizes local candidates to ensure residents receive the best possible care.">We strive to create a rewarding and enriching career path for our caregivers, fostering growth and development opportunities.">Caregiving Roles">Join our dynamic teams in various locations across the UK, offering comprehensive training...
-
Customer Service Advisor
7 months ago
Manchester, United Kingdom Residential Living Recruitment Full time**Customer Service Advisor - Resident Services** Do you have experience in customer facing roles which is essential ideally from hotel, retail, student accommodation, housing or residential sectors? **Salary**:£25,000 per annum plus 10% bonus **Job type**:Permanent **Shift Pattern**: 5 days out of 7 - Monday and Sunday - Shift rota basis **Location**:...
-
Resident Services Coordinator
6 days ago
Manchester, United Kingdom Nacro Full timeJob Title: Housing Support OfficerSalary: £24,962 Per Annum (Base salary £23,962 + £1,000 Unsociable Hours Allowance)About the RoleThis challenging yet rewarding role involves working with vulnerable adults in our Community Accommodation Service Tier 2 (CAS-2). As a Housing Support Officer, you'll play a crucial part in helping residents achieve their...