Resident Services Director

3 days ago


Manchester, United Kingdom CV-Library Full time

Housing Operations Specialist

We are seeking an experienced housing operations specialist to join our team. The successful candidate will have a proven track record of delivering excellent resident services and driving change aligned with organizational objectives.

About the Role:

The primary responsibility of this role is to manage a team of housing professionals in the rented sector, focusing on delivering high-quality resident services and driving change aligned with organizational objectives.

Key Responsibilities:

  1. Performance Improvement
  • Identify and enhance key business performance metrics, including occupancy, debt, resident experience, safety, compliance, budget management, and colleague engagement.
Team Management
  • Lead and develop the local area team to deliver high-quality resident services and drive change aligned with organizational objectives.
Rented Housing Strategy
  • Contribute to and implement the rented housing strategic plan at a local level.
Compliance and Governance
  • Ensure local service delivery adheres to regulatory requirements.

Requirements:

  1. Leadership Experience
  • Demonstrated ability to lead teams in stable and changing environments, prioritizing team resilience.
Industry Knowledge
  • Familiarity with services catering to older adults, preferably within fast-paced, resident-focused settings.
Financial Management
  • Experience in local budget management, planning, and financial forecasting.
Certifications
  • Chartered Institute of Housing (CIH) qualification or relevant experience/training is desirable.

Working Conditions:

This role involves regular travel around Greater Manchester and Trafford, requiring home-based work with occasional scheme visits.

Compensation:

The salary for this position is up to £45,625 per annum, corresponding to 37.5 hours of work per week.



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