Resident Services Director
3 days ago
Housing Operations Specialist
We are seeking an experienced housing operations specialist to join our team. The successful candidate will have a proven track record of delivering excellent resident services and driving change aligned with organizational objectives.
About the Role:
The primary responsibility of this role is to manage a team of housing professionals in the rented sector, focusing on delivering high-quality resident services and driving change aligned with organizational objectives.
Key Responsibilities:
- Performance Improvement
- Identify and enhance key business performance metrics, including occupancy, debt, resident experience, safety, compliance, budget management, and colleague engagement.
- Lead and develop the local area team to deliver high-quality resident services and drive change aligned with organizational objectives.
- Contribute to and implement the rented housing strategic plan at a local level.
- Ensure local service delivery adheres to regulatory requirements.
Requirements:
- Leadership Experience
- Demonstrated ability to lead teams in stable and changing environments, prioritizing team resilience.
- Familiarity with services catering to older adults, preferably within fast-paced, resident-focused settings.
- Experience in local budget management, planning, and financial forecasting.
- Chartered Institute of Housing (CIH) qualification or relevant experience/training is desirable.
Working Conditions:
This role involves regular travel around Greater Manchester and Trafford, requiring home-based work with occasional scheme visits.
Compensation:
The salary for this position is up to £45,625 per annum, corresponding to 37.5 hours of work per week.
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