Resident Liaison Officer
4 months ago
**Resident Liaison Officer**
**Bell Building Projects**
**Manchester**
We are an established construction company, based in Glasgow, Bristol, and Manchester, undertaking new build, refurbishment facades, and insurance reinstatement work within the industrial, commercial, residential, and retail sectors throughout the United Kingdom.
An excellent opportunity has arisen for a Residents Liaison Officer to join our team. The position will be permanent and based within our Manchester office. Whilst the core activities will be during normal working hours, there may be a requirement for out-of-hours liaison and communication, as is required. Reporting directly to our Contracts Manager, your role will be pivotal to the successful interaction with building residents and the overall successful project delivery for our works on site.
Duties include but are not limited to:
- Preparation and circulation of regular rollout programmes, the scope of works, and activity schedules to residents to keep them appraised of our works and timeline and most notably when the precise location of our works directly impact upon their respective flat location.
- Liaising with the building residents and the property manager throughout the duration of our works on site.
- First point of contact for building residents for any information required requests, feedback and/or complaints. Those contacts are anticipated as being both verbal and written and will require formal logging, information gathering and ultimately proper resolution.
- Arrangement of intermittent public events, such as resident’s coffee morning, and similar such like ‘meet and greets’ together with resident’s meetings, either pre-arranged or ad-hoc.
- Log all complaints, feedback and interaction within a recognized system together with any associated resolutions, record information, rollouts, etc
- Preparation of a monthly report on the resident’s interaction which will be incorporated within our overall monthly progress report to the Client.
- Preparation of minutes of meetings with subsequent issue to affected parties and the saving of same within the project server.
- Monitor and resolve resident’s complaints.
- Work closely with our Site Project Manager to ensure proper communication between all necessary parties.
Requirements and skills:
- Minimum 5 years’ experience in customer care and/or a customer focused environment.
- Exceptional communication and organisational skills.
- Work well independently as well as being a team player.
- High professional standards aligned with honesty and integrity.
- Positive, ‘can-do’ attitude
- Conversant in software packages such as Microsoft excel, word, outlook and notable CRM systems and processes.
- Ability to work to required timelines and effectively manage and prioritise a busy workload.
- Articulate, polite and fluency with the English language
- Patient, sincere and understanding.
BBP Benefits include:
- A competitive salary D.O.E
- Mileage paid to and from site
- Employee pension contribution scheme
- Discretionary yearly bonus scheme
- Death in service 2 x salary
- Income protection up to 2 years
- Salary sacrifice scheme
**Salary**: £24,000.00-£30,000.00 per year
**Benefits**:
- Company events
- Company pension
- Life insurance
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
**Experience**:
- Customer support: 3 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: RLO Manchester
-
Resident Liaison Officer
3 months ago
Manchester, United Kingdom Ionic Recruitment Ltd Full time**Resident Liaison Officer** **Manchester** **Long Term Temporary - 12 - 18 months, potential to go permanent** **£14ph** An established contractor specialising in fire safety and electrical services throughout the UK are actively looking to recruit a Resident Liaison officer on a permanent basis to start on a project due to continuous growth and...
-
Resident Liaison Officer
3 months ago
Manchester, United Kingdom Construction Resources Ltd Full time**Job description** Our client is a multi-disciplinary group based in the Northwest. They specialise in refurbishment of registered provider housing and public buildings, new build housing, public sector, HLF park restorations, hard and soft landscaping, estate refurbishment highways and civil engineering and waste management. They are looking to recruit...
-
Resident Liaison Officer
3 months ago
Manchester, United Kingdom GCS Recruitment Specialists Ltd Full time**Resident Liaison Officer** **Fixed term permanent contract - rolling - 12 months** **Contract is working with residents of housing areas** **Based Manchester - office and visiting sites (Pool car)** **Day to Day** - To keep all Tenants fully informed and manage there expectations on when the work there home is going to happen, during and to resolve and...
-
Resident Liaison Officer
3 months ago
Manchester, United Kingdom Equans Full time**Requisition ID**: 55077 **Domain**: Other/Other **Contract type**: Permanent **Schedule**: Full-Time **EQUANS is looking for a Resident Liaison Officer to join our team in Manchester on a Permanent basis. This is a full time role working Monday to Friday. On offer is a competitive salary, and benefits package.** To provide an end to end exemplary...
-
Resident Liaison Officer
3 months ago
Manchester, United Kingdom Equans Full time**Requisition ID**: 55077 **Domain**: Support Services/Customer Services and Administration **Contract type**: Permanent **Schedule**: Full-Time **EQUANS is looking for a Resident Liaison Officer to join our team in Manchester on a Permanent basis. This is a full time role working Monday to Friday. On offer is a competitive salary, and benefits...
-
Resident Liaison Officer
2 months ago
Stockport, Greater Manchester, United Kingdom Anglian Home Improvements Full timeAn exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident Liason Officer or Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer...
-
Resident Liaison Officer
2 months ago
Stockport, Greater Manchester, United Kingdom Anglian Home Improvements Full timeAn exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident Liason Officer or Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer...
-
Property Liaison Specialist
2 weeks ago
Manchester, United Kingdom Michael Page Property & Construction Full timeAbout the RoleThe Tenant Liaison Officer plays a critical part in our property department, focused on delivering exceptional service and support to our residents during periods of property maintenance and refurbishment. The successful candidate will work closely with residents, contractors, and the internal team to ensure a smooth process and mitigate any...
-
Tennant Liaison Officer
1 month ago
Manchester, United Kingdom Morgan King Full timeWe are look for an experienced Tennant Liaison Officer whose primary function is to be the first point of contact between our teams and the residents, to ensure the residents are informed at all stages of the fire stopping works which will be taking place in their homes. The role is customer facing and requires full driving license. This is an ongoing...
-
Tennant Liaison Officer
3 weeks ago
Manchester, United Kingdom Morgan King Full timeWe are look for an experienced Tennant Liaison Officer whose primary function is to be the first point of contact between our teams and the residents, to ensure the residents are informed at all stages of the fire stopping works which will be taking place in their homes.The role is customer facing and requires full driving license.This is an ongoing contract...
-
Tennant Liaison Officer
4 weeks ago
Manchester, United Kingdom Morgan King Full timeWe are look for an experienced Tennant Liaison Officer whose primary function is to be the first point of contact between our teams and the residents, to ensure the residents are informed at all stages of the fire stopping works which will be taking place in their homes. The role is customer facing and requires full driving license. This is an ongoing...
-
Tenant Liaison Officer
1 month ago
Manchester, United Kingdom Meridian Business Support Full timeMeridian Business Support are currently working with a Housing Association in Greater Manchester who are looking to recruit a Tenant Liaison Officer for an initial 6 month contract. The successful candidate will work with the Sustainability and Asset Management Team in providing support to ensure they have a positive relationships with residents in order...
-
Tenant Liaison Officer
4 weeks ago
Manchester, United Kingdom Meridian Business Support Full timeMeridian Business Support are currently working with a Housing Association in Greater Manchester who are looking to recruit a Tenant Liaison Officer for an initial 6 month contract. The successful candidate will work with the Sustainability and Asset Management Team in providing support to ensure they have a positive relationships with residents in order to...
-
Resident Engagement Officer
4 weeks ago
Manchester, United Kingdom Meridian Business Support Full timeAbout the RoleMeridian Business Support is collaborating with a prominent Housing Association seeking to appoint a Tenant Liaison Officer for a contract period.The ideal candidate will be integral to the Sustainability and Asset Management Team, fostering positive interactions with residents to deliver essential information and assistance throughout...
-
Resident Liaison
2 weeks ago
Manchester, United Kingdom Cobalt Recruitment. Full timeJob OpportunityCobalt Recruitment is assisting a leading Build to Rent company in their search for a front of house hire for a luxurious BTR development in Manchester.The ideal candidate will have a professional background in property, student accommodation, hospitality, or customer service.You will be a key member of the site/front of house team, ensuring...
-
Resident Liaison
2 weeks ago
Manchester, United Kingdom Cobalt Recruitment. Full timeJob OpportunityCobalt Recruitment is assisting a leading Build to Rent company in their search for a front of house hire for a luxurious BTR development in Manchester.The ideal candidate will have a professional background in property, student accommodation, hospitality, or customer service.You will be a key member of the site/front of house team, ensuring...
-
Tenant Liaison Officer
1 month ago
Manchester, United Kingdom Fawkes & Reece (North) Full timeAre you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates. My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently...
-
Tenant Liaison Officer
1 week ago
Manchester, United Kingdom Fawkes & Reece (North) Full timeAre you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates. My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently...
-
Tenant Liaison Officer
3 months ago
Manchester, United Kingdom Starfish Construction Ltd Full time**POSITIONS AVAILABLE: MANCHESTER** **JOB DESCRIPTION**: - **Must have previous experience working as a Tenant Liaison Officer (TLO) or Resident Liaison Office (RLO)** - Liaise between the client, the tenant, and Starfish Construction staff in order to provide a first-class service. - Support customers, particularly any vulnerable customers, to make sure...
-
Tenant Liaison Officer
4 months ago
Manchester, United Kingdom Starfish Construction Ltd Full time**POSITIONS AVAILABLE: MANCHESTER** **JOB DESCRIPTION**: - **Must have previous experience working as a Tenant Liaison Officer (TLO) or Resident Liaison Office (RLO)** - Liaise between the client, the tenant, and Starfish Construction staff in order to provide a first-class service. - Support customers, particularly any vulnerable customers, to make sure...