Resident Relations Officer
6 days ago
**Job Title:** Resident Relations Officer
**Company Overview:**
PSR Solutions is a leading social housing contractor dedicated to delivering exceptional service to our residents and stakeholders.
**Job Description:**
This role plays a vital part in ensuring the smooth delivery of projects by fostering strong relationships between residents, contractors, client representatives, and our team.
Main Responsibilities:
- Implement Company Policies and Procedures effectively.
- B Foster collaborative relationships with client representatives, reducing duplication and ensuring consistent information sharing, keeping tenants well-informed about program developments.
- Evaluate the presence of high-risk or vulnerable residents and adjust Site Manager (SM) approaches accordingly.
- Conduct thorough property condition surveys and appliance assessments with photos prior to commencing work at the resident's premises.
- Prompt consultation with resident representatives and groups to share program details, gather feedback, and discuss significant local issues with the Senior Resident Liaison Officer and Community Investment Team.
- Arrange appointments for surveys and works.
- Confirm survey and work dates via correspondence.
- Manage complaints in accordance with established procedures.
- Distribute high-quality, easy-to-understand communication materials as needed.
- Active participation in project management meetings as necessary.
- Collaborate with the Senior RLO and Community Investment Team on community initiatives and awareness programs.
- Provide aftercare packs and offer guidance on new installations.
- Maintain adherence to site health and safety protocols and promptly report any identified risks or near-miss incidents to the site manager.
- Coordinate satisfaction surveys among residents, collect responses, and collaborate with the Senior RLO to utilize feedback to enhance our services.
**Key Requirements:**
- A minimum of one year's experience in resident liaison roles within the construction/social housing sector.
- Proficiency in report writing.
- Exceptional customer service skills.
- Strong organizational abilities.
- Meticulous attention to detail.
- Ability to work within established guidelines.
- Proficient in Microsoft Office applications (Word & Excel).
**Salary Range:** £27,500 - £32,000 per annum, depending on qualifications and experience.
**Location:** The Manchester area.
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