Resident Liaison Officer

4 days ago


Manchester, United Kingdom PSR Solutions Full time

About the Role

PSR Solutions is seeking a highly skilled Resident Liaison Officer to join their team in Manchester. As a key member of our staff, you will be responsible for building and maintaining positive relationships between residents, sub-contractors, client representatives, and our team.

Main Responsibilities

  • Ensure implementation of all Company Policies and Procedures.
  • Develop effective working relationships with client representatives, including housing department, to reduce duplication and ensure consistency of information and approach.
  • Assess high-risk/vulnerable residents and tailor works accordingly.
  • Visit residents prior to work commencing to introduce and communicate the scope of works.
  • Establish individual requirements by carrying out resident profiles and tailoring communication plans.
  • Liaise with site management staff to enable the flow of information between parties.
  • Consult with resident representatives and groups as needed.
  • Manage complaints in line with our procedure.
  • Distribute high-quality communication materials as requested.
  • Participate in Project Management meetings as required.

Requirements

  • At least 1-year resident liaison experience within the construction/social housing sector.
  • Report writing skills.
  • Excellent customer service skills.
  • Highly organised.
  • Ability to operate MS Office (Word & Excel).

Estimated Salary: £25,000 - £30,000 per annum, depending on experience.



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